RIU Cancun All-Inclusive, Cancun

Terrible stay. Smell in room (mold, humity). Very old and small TV, not good image. Internet access just in lobby area. No waiters in pool, so you need to go to bar and get your drinks. ELEVATORS with no air/acond, small and crowded. We had a suite (they call it Corner suite, with 2 ocean views), but no A/A working correctly, safe on floor, so you need to get on your stomach to get something from security box (bad location). lamps felling apart, leak in bathroom that they fixed same day. 24hrs snack bar (just hotdogs, and sandwiches). NO WAITER SERVICE ON POOL. Ipod Stolen on pool,,so dont leave electronics unnattended,,,,, I wont back!

Date of stay: Jan. 14 - Jan. 21/05 To be fair, the hotel was nice in appearance and clean. The food was horrible. My first night, I had an uncooked hamburger, the next day and uncooked meatball. I stuck to fruits, pizza and desert the rest of the trip to be safe. The week we went was unseasonably cool and there is no heat in the hotel. The hot tub was connected to the main pool - not hot. The other hot tub we found had no water in it - for quite some time evidently from the discolouration of it. The pool and beach was deserted by 3pm due to no sun - shadowed by hotel. We had a pool/ocean view which was pretty much dead past 6pm - I got to know the schedule and routine of a stray black cat quite well. Be sure to tip the cocktail waitress the first time as she may ignore you the rest of the trip. The hotel "courtesy" phone had a $1usd charge per local call. Our request for late check out was denied due to "overbooking". Our junior suite room was nothing special. The room had a musty/smokey odour to it. I found mold/mildew growing on the ceiling above the shower. The bar of soap was tiny - not much bigger than a matchbook. The King bed was hard like a rock and very uncomfortable. My family and I were very happy to get home to minus 30 C weather and snow.

I stayed here with my husband, and when our friends came to meet us to go to dinner (they stayed at a differnet hotel) they weren't even allowed to come in the door or go to our room! I know this place is all inclusive, but my friends weren't looking for free food, they were looking to come by and meet us so we could all go out to dinner. They treated my friends like criminals, I was so disapointed!

This was by far the worst resort I have ever stayed at in my travels. It was actually so bad that after 4 nights my friend and I had to change hotels to the Presidente Intercontinental which blew the Riu away. First off let me say that when we arrived there were about 9 employees at the front desk that had a hard time taking care of 3 people. Very disorganized and had no clue what was going on. We got there at 3:00 and our room wasn't ready until about 4:00. We then got to our room, which was the worst room in the resort (116). It is on the first floor, next to the elevators. The balcony was above a bar and under an overhang with a pillar directly blocking our view to the ocean. The bedroom was a joke. We had 2 beds, which were pushed together to make it look like a king size bed. The bedding was old, musty and if I were willing to guess from about 1987. The pillows were something that probably haven't been upgraded since maybe before the 1980's. I am not one to watch television, but because the food and drinks were so awful and I was stuck in sick one night I had to try and watch TV. The only problem is we got 1 channel, and the TV was something that you would see in a run down doctors office. It was about a 13" Tube TV, which I would also venture to say was bought in the 80's. The maid service was pretty awful, we got to our room one day at about 5:00 from being at the pool all day and our room was still not cleaned. Now let's talk about the food...I would rather eat food that they serve in prison. This stuff was junk. The buffet had food that tore my stomach up, as I mentioned it caused me to throw up. If you have ever watched Vegas Vacation and remember the buffet with the "blue stuff" and "green stuff". This is what I would compare it too. Now I heard they had a few restaurants, only problem is you have to make reservations 3 days in advance to get a seat in one of them, and the line to do that will take you a good half of your morning. The drinks were also terrible. I understand that at all inclusive resorts you aren't going to get top shelf booze. However at every all inclusive that I have stayed at in the past, they at least have one type of liquor that has a decent bottle. Now I can't recall the names of the liquor they were serving, but when I was down there I took a note of some of the bottles and went to a liquor store where they sell the stuff. Folks...it's $4/bottle. That is junk! And my stomach and hangovers told me so. Let's move on to the guests. College spring break spot. When I booked this trip I heard that was not the case, however every day at the pool were frat guys chants, and animals running around all day and night. We met some friends that said that a guy jumped out on his balcony and climbed on to theirs, and proceeded to break their chair. The next night they said they saw a kid face down passed out in the hallway outside their door. Classy joint, right? The pools are small and lose sunlight at about 2:00, which causes everyone to fit in a corner of the pool or beach (which is also about 9feet from the water to the wall. This was by far the worst place I have ever stayed. I cannot say one nice thing about it, service was horrible, food was the worst, drinks...throw up, I could go on and on. Unless you are being paid to go to this place...don't go! It's the worst! Complete dump!

I like the place because they had so much to do at one night I like the night club the beach was beautiful nice and blue and the show was nice but I didn't like the batman and the spider man show they had and Cancun RiU Hotel that for little kid maybe something like more adult show and cut out the kids show and do like when they do a show when they pick the people out the audience but the one thing I the show at the end.

I thought the food was terriable, however I am a very picks eater. The employees are really wonderful. Great poolside games. Not too keen on the alcohol

Iam not sure how this hotel got a 5 apple review. It looks spectacular from the outside then you walk into the lobby, that is clean but has a smell of raw sewage. The lobby and hallways smelt this way. The rooms were clean , ours did not have an odor but our friends did in the bathroom of raw sewage. The food stunk there was no offer of a menu anywhere just the same buffet style food for every day and every meal. We did do the Brazilian meal which was the same as the buffet food they just served it to you. No servers at the pool or beach area, unbeleivable, I have been to several all inclusive resorts of all price ranges and have always had servers and menus to chose what I wanted to eat. Thank god it was only for 4 days

it was cool and and okay let's face it I never been here its only for this project im doing so I got that off my chest

The hotel was wonderful. The atmosphere was great and the food awesome! We went with 2 other couples and it was fantastic.

The food, drinks, and night shows were all awesome, the staff is very friendly and to get top shelf liquor all you have to do is ask, no problems. We spent a lot of time at the pool and on the beach, great view and a great place. Pool and beach are tops optional. My wife and I had a great time and cannot wait to go back. Also spa was excellent.