Nice enough
By A Yahoo! Contributor, 5/10/11
Everything at this hotel is beautiful. You couldn’t expect any more from a resort in the California area. However, what happened to our family, has discouraged us from ever going there again. Since we could not cool the room off, we called maintenance. For some reason, the very nice maintenance man was trying to get us to leave our room. Because we did not leave, we watched him try to remove the air filter from the heating/cooling unit. He had a tough time because it was so filthy and clogged with dirt and debris that he couldn’t remove it. We asked him if we could keep it to show a supervisor but he said it was hotel property and he took it with him. We called the desk and asked for a supervisor to come up. We waited over 2 hours and called again. We were told the supervisor had gone home and there was no one on duty at the time. When we checked out, the next morning, we told the front desk about the situation and they said they would look into it. We asked if someone could get back to us about this situation, but no one ever did. It’s a shame because it is a every nice place but it is bad on children especially ones with asthma.