Microtel Inn Lake Charles, Lake Charles

I had a reservation to arrive late, confirmed with credit card, and facility staff assured me that this would be acceptable. When I arrived I was told they were overbooked and my reservation was cancelled. The clerk was rude and unhelpful. Previous reviews had noted difficulties with reservations which I did not heed, I will in the future.

I HAD RESERVATION TO STAY 07/31/09....UPON ARRIVAL THEY DID NOT HAVE MY 2BED NON-SMOKING ROOM! THEY DID PUT ME IN A SMOKING ROOM WHICH SMELLED LIKE AN ASHTRAY! THE MANAGER WILL NOT RETURN MY CALLS AND THE STAFF THERE AT THE HOTEL WERE CLUELESS AND UN-PROFESSIONAL. DEFINITELY WILL NOT GO THERE AGAIN, AND WILL NOT SEND ANY OF MY CLIENTS TO STAY THERE AS WELL.

I made a reservation and when I arrived at the hotel to check in they did not have my correct reservation date. They charged me 2 nights for a hotel room that I only stayed in one night. They gave me a Smoking Room when reservation was made it was for Non Smoking Room. My little girl and I could not take the smoke but the City was SOLD OUT and we had no other place to go. They offered to give us Lysol to spray our room. They could not offer us any discounts or did not try to comp us in anyway. The Manger is very rude and she defintely is not Manager material. The staff did not try to compensate in anyway. The hotel does not offer Soap, Shampoo or anything very bare. If this is a new hotel I would hate to see what a NEW hotel looks like. I would not recommend this place to anyone.....

Location, location, location, close to Prien Lake Mall and all the restaurants, clean comfortable rooms, kids enjoyed swimming pool and friendly stuff helped us with all ours needs.

If you're not looking for bells & whistles, this hotel will suffice. Personally, I was a little uncomfortable there. I would recommend the Best Suites downtown to get more bang for your buck. I found the staff was lacking in experience, but overall they were friendly. Eventually I was checked in & got to my room, which was adequate but a little cramped. I thought complimentary wifi was included, but I may have been mistaken. I'm not sure if the signal I eventually found (which was almost non-existent) was for the hotel because of the network's unintelligible name, but I used it. I wouldn't rely on it; I lost connection due to poor reception so often that I eventually gave up. Street traffic was a bit noisy, so if you're going, bring earplugs just in case. I also saw a HUGE roach in the room but lost it trying to find something with which to kill it. Not too happy about that, either. This hotel is close to many things, which makes it very convenient to get places quickly. There is also a complimentary continental breakfast, which I did not stay for, so I couldn't tell you how it was. I brought my own food & stored it in the little fridge in my room. Like I said, adequate, but I like a little more for what I paid.