Hotel Gansevoort, New York

DO NOT STAY HERE. RUDE STAFF, LOUD MUSIC ALL NIGHT, MANAGERS DO NOT CARE ABOUT PATRONS

This hotel is very chaotic and loud. It is not a true 5 star. The rooms are simple and clean, but music from the roof-top lounge and neighboring clubs blasts all night. The taxis also honk their horns all night long. We left and checked into the Plaza after two horrible nights. Do not try this place at any cost....stick with the standards..Ritz, Four Seasons, etc. The service is poor and the staff are rude.

Great location but possibly the worst service in New York The reception staff are incredibly rude and doing there job only comes secondary to doing their job apparently... Don't stay here it's terrible value for money

had to move rooms at 1:00 in the morning due to loud music and smoking. complained to the front desk and they were unwilling to do anything about it. would never stay here again

We loved the beauty of this hotel but the elevators that lead to the rooms also lead to the top floor bar so look out...rowdy people with the smell of alcohol ride up and down all nite long. From eight o'clock on the ride can be down right scary.

Horrible service, very rude doormen at night, must deal with chaos at night very rude front desk service, would act as if they where doing you a favor. do not waster your time or money here, try a traditional hotel rather than this kiddie run hotel if you want to feel unwelcomeed come here, if you want to feel like a human being go else where! run for your life

this hotel was beyond amazing. everything was soooo swank. i'd recomend it to anyone. the service was really good, as was everything. so, go go go go go!

Took in four days at the Gansevoort over 4th of July weekend and it was a terrific urban vacation. It's completely worth the money for the rooftop pool alone, which is one of just a few in the city. Many New Yorkers check in over the weekend so they can use it. Terrific service at the pool and overall a grand time. The food is just OK and the drinks are definitely overpriced, but it's worth it to drop some cash and lounge for a few days. Very fabulous!

I have recently returned from a long weekend staying at the Hotel Gansevoort I must say, it was a very disappointing experience. Far from 'exceeding their goal of providing excellent service, comfort and value' I found the staff to be indifferent almost to the point of rudeness, simple measures of good service were lacking - the complimentry paper was never delivered, the ice bucket only filled on one of our four nights, the waiting staff at breakfast were so busy on the weekend days that you were lucky to get any tap water. The waitresses in the roof bar astonishingly rude. Each evening we were there, the roofbar and basement club were heaving with a queue stretching around the block. It is obviously a place to be seen but I found its pretentiousness was the very thing that made it an extremely uncool hotel. Very comfortable bed though.

My husband and I stayed there for a night on Fashion Week in February 2005. It was perfect - one of our favorite hotels ever....Only problem was we had a loud room next to the elevator, but I did not feel like complaining and getting switched....If you get a room facing the rear (not the street and next to the elevator) just ask to be moved, I am pretty sure they will accomodate you. If I had bothered to complain, they probably would have moved us but I was not up to it!