Hideaway Bed & Breakfast, Bucyrus

We just had our wedding here. Wow is it beautiful. I can not wait to have time to go thru our 700 pictures!!!! The Photographer just fell in love with this place. Debbie and the Staff were the best around. I am a sales manager at another hotel. A very large hotel in one of the big Cities of Ohio. The staff here went out of the way. They did more for us than we would be able to do at our hotel. All the staff cared even to the guy who takes out the trash. The great part was that we could have the party go as long as we liked, as we took over the entire Inns' 12 rooms. The breakfast was amazing. The Grounds beautiful. The Staff exceeded our every need. They said Hide Away does over 300 weddings each year, now I understand why... Bar tenders were very engaged with each person. Servers were neat and clean, prompt with wonderful food. We did not even know clean up was going on. Then to top it off, a member of our wedding party asked to have the room --- lit on fire.. This meant the staff set up 48 candles around the jacuzzi, filled the tub, dimmed the lights, turned on soft music, a romantic dream for an exhausted bride and groom. I am understating the beauty of the room. Absolutely incrediable. If you are questioning having your wedding here.. by all means DO NOT. I repeat Do Not Pass UP this PLACE !!! They take on the wedding as if it was their own personal family wedding.. By ALL MEANS HAVE YOUR WEDDING HERE !!

I don't even know where to begin..... Our Wedding was at 2:30 p.m. We got to the Hide Away Inn at about 11:30 a.m. At noon, we were supposed to do a walk-through with the staff at the B&B. After that we were supposed to "just relax" while they sat everything up(we brought our own flowers and decorations).At 2:00, the minister was going to go over our ceremony details with us. Well here's how that part really went..... When we arrived, we went in to have a look at the reception area... The tables were set. Our wedding planner was not there at all that day. And the owner and staff were no where to be found. So we had to set everything up ourselves. We were all running around like crazy trying to get everything done before the guests arrived and the wedding started. At 2:05, we finally met with the minister and did our "walk-through". At 2:10, we went to our rooms to get ready. The ceremony started at 2:30. I was all sweaty from setting everything up and completely stressed out at that point and to make matters worse, I had less than 20 minutes to get my hair done, make-up on, get into my wedding dress and get out there to get married. The ceremony went well. The minister was nice. One thing that kind of bothered me was that the groundskeeper decided to take the garbage out right in the middle of our ceremony in front of everyone. Now about dinner... It was flavorless and pretty old tasting. We were charged for kid's meals that were never served. They were to consist of chicken fingers, fries and applesauce. After asking several times, they brought out a PAN of unidentifiable, cold breaded something, when everyone was finished eating already. Debbie, the Innkeeper, would not take that off the bill. My husband and I had been saving a very important ($200) bottle of champagne for our wedding. We each had enough for our toast, about 1/2 a glass each. The groundskeeper came outside when we were saying good-bye to our guests and asked if I would like him to put the rest of the champagne on ice. There was less than 1/2" of champagne left in the bottom of the bottle. The only people in there were the staff. We purchased a keg at $250 for the reception. The staff helped themselves to it. That part did not bother me as much as the fact that we were charged $100 for a bartender that we did not recieve. Also, Debbie didn't tell us about a bartender fee until the night before the wedding. At which point we had already paid for the keg and were stuck. As the night went on, the groundskeeper got increasingly drunk and was saying very inappropiate, nasty things to every female guest that was there. We asked him several times to leave and he would not. The breakfasts were terrible, everyone agreed. Me and my husband stayed one more night. We were served the leftovers from the previous day's breakfast and they did not taste any better with age. Everyone was overcharged for their rooms according to current rates and then when they went to check out, there were charges for "tax and other stuff". Debbie came in in the morning before we checked out and added about $250 in overcharges and things that were not ordered or delivered to our bill and ran a credit card without permission. Then after she did that. she left without telling us about it. When we wanted to talk to her about it, Kris called her and she said "You will just have to file a dispute with your credit card company. I am not removing any of the charges." Well we did that and she refuses to work with us. The credit card company contacted the B&B twice and were placed on hold by someone in the office. Debbie disconnected the call each time. When they finally got her on the phone, she was very rude and not willing to correct any of this. It's sad how this has all turned out. It should have been one of the best days of our lives but everytime I think about it, I feel anxiety. This is a very poorly run business that completely lacks integrity and empathy.

Avoid this place. It cannot be recommended as they claim. Check the Better Business Bureau to see the long list of unresolved complaints. Our stay was a disaster. The room rates (we booked 3) were higher than the web listed price and they would not correct it. The innkeeper, Debbie, said that's how all hotels operate (not). Plus after we left charges were added to my Visa for meals we did not order or receive. There is no 5 course sumptuous breakfast. We are adding another BBB complaint and Visa is already working on a dispute.