GuestHouse Inn and Suites Renton, Renton

very unorganized, could not answer important questions. they are dishonest and do not care when you contact them about a bad situation. I even had to move my husband to another hotel before his stay was over. would not reccomend to anyone pay the little extra for a better motel. In the end it cost us several hundred dollars more for their dishonesty.

I had read the previous reviews and thought this would be a great place for my family to stay when we returned from our cruise. Was told over the phone that the suite had 2 queens and a pop out couch so booked that for the 5 family members. Upon arrival was told there was only 1 qu and popout couch bed. So had to book two rooms. As 3 members of our party are handicapped we requested downstairs. Then got the run around about us arriving too early for check in. Then an hour later they called my home phone and wanted to know if we were going to show up for reservations. Got back to hotel later as were told to do and tried to get rooms reserved. They put us upstairs with ground level access in the back. Both rooms and 1 queen bed for 5 people NO doesn't work. Went back to office, still kept trying to put us upstairs. I said no I need to be downstairs. They finally gave us two rooms downstairs. Gave me the key. I open the door and there are people in the room already. Had to wait until those people checked out and the room was cleaned. Midnight someone tries to get into the room. Told to go away. The front desk calls and wants to know when we checked in. They had booked the room again. Asked to speak to Manager. A young man comes to the desk, no badge, no name tag, etc. He couldn't even check the computer because he didn't know how to get into the room reservations. Checked out the next morning after booking two nights. They did refund for the night we didn't stay. No apology for the troubles of the day and night before. No smiles, no we are sorry for the inconvenience, nada. I will not recommend this place to anyone unless you like the runaround. And that's what you'll get here.

Double booked our room and someone tried to get into our room at midnight, then front desk called at midnight wanting to know why we were in the room and when we had checked in. Then they gave us a room that someone else was already in. Bad part of town. Pictures on their web site do not belong to that hotel, so they are very deceiving. No place to walk dogs, if you have dogs with you. Room and carpets weren't clean. Old and run down. Refused to let us talk to Had to go to office 3 times to try to get room situation corrected. Had no clue how to run computer to even book a room. Acted like they really didn't care whether they even gave us a room. GO ELSEWHERE, BUT DON'T STAY HERE. A COMPLETE DISASTER. We were booked to stay there two days but EARLY the next morning after a sleepless night, we packed and went to a better hotel in a better part of town.

Very disappointed with this place. We found bedbugs in our bed. We were told at there was wireless internet. When talking with front desk they stated they did not know how to access it. Would not recommend this place.

This guesthouse allowed us to cancel a night at 9 pm on that night, as my daughter fell ill and needed to stay in hospital. Then, when we arrived they, at great hassle, changed our room so my wheelchair-bound daughter could stay on the ground floor (there are no elevators). They inconvenienced several guests because of this, no doubt, but made life vastly easier for us (my daughter is 14 and 100 lbs., and we'd have had to carry her. Then, they gave us a sleeping pad for the floor for no extra charge, with sheets, blanket, and pillow, though it was initially supposed to be $10/night. So, we were very appreciative of the accommodations. The location is within easy reach of Seattle with car, easy to find, an excellent value, considering the $80 (tax in) price, which includes nice outdoor swimming pool and free buffet breakfast. We were very happy with the service and room. My only slight quibble is that hotels.com lists this hotel as having a gym. There is a commercial gym next door, very elaborate, but charges $5 for guests a day. If you're expecting a free gym room, this is disappointing. Regular rates are $7/day, so hotel guests get $2 off.

Went there with my son for a few days for Mariners games. The hotel was very kid friendly, was clean and had a pool. It was easily within commuting distance of Downtown Seattle and being next to the freeway was within access of everything. It is by May Park and that is a wonderful place to spend 6 hours hiking around which we did. I didnt have reservations but they gave me the discounted internet price anyway which shows their superior customer service. The rooms were clean, and had newer furnishings. The staff was very professional, they even had 10 percent off coupons for the Denny's in the same parking lot. There is a local hotspot right next to it (a pub), where people can go to have a few drinks after a long day of activities. Also in the same complex was a mini mart which was great for snacks and drinks, and a gym so you can go workout. Great location, New Castle is a very clean city and the folks were really friendly and there were good views of Lake Washington and Mercer Island. I chose this location based on other reviews as I have stayed in some other Budget Motels closer to town and am glad I chose this one. The only downside is the traffic getting into Seattle, but if you plan ahead and allow yourself some extra traveling time it shouldnt be a problem. I dont know about the internet there, although Denny's had free wi-fi, good food, and kids eat free2-10 pm everyday....oh the internet, I have broadband wireless so I have internet everywhere I have cell phone reception on my labtop so I didnt try theirs out.

There was a good continental breakfast package with affordable price. Room was clean and great service. I will definitely come back for this motel. Room little small but it is great overall.

When i was picking a hotel to stay i read all of these reviews and did my research. come to find out I made a great choice of a hotel to stay at on my vacation. They have a new manager and new frontdesk staff. I WAS SO PLEASED when i got to the hotel. yes it is a older building but the lobby and rooms have all been redone with new furniture and stuff in the rooms. The staff was extremely helpful and recommended some great places to eat like melrose grill & the fin and bone. WOW i was so surprised that renton had such great places to eat. WE didnt even have to get in the traffic to find good food!! I really dont know why others seem to have such a bad experience at this hotel I even asked about the complaints and they clarified any questions i had and put my worries if any to rest I will stay again at this hotel. I recommend this hotel for families and travelers that need to watch there budget.

Staff was friendly. Breakfast was great. We needed an affordable place that wasn't too far from Redmond. We stayed two weeks and the hotel was good - except for their wireless internet which was slower than dialup especially during prime times and occasionally dropped my connection. Location is great if you have a car - right off 405, but traffic is very heavy most of the time. Not much within walking distance, though. Newcastle shopping centers are about 10 min away by car. Service for the most part was good, sometimes the maids would forget things like leaving fresh cups for water or extra roll of toilet paper.

There is a lot to like about Renton's Econo Lodge: 1) It is clean. 2) The staff is very friendly and seem genuinely concerned about guests' comfort. 3) Nice pool and pool area. 4) Continental breakfast is about the best I've ever witnessed (fresh waffles, muffins, cereals, juice, toast). 5) Surrounded by delicious blackberry bushes. But there are a few negative marks that greatly impacted my visit: 1) Not easily accessible from airport ($25.50 cab ride from SEA). 2) Not close to town or transit options for those with no car. 3) Staff only marginally addressed my number one concern, which was.... 3) NO WIRELESS INTERNET ACCESS! The net access was my sole reason for booking this place (among highly-rated hotels with net access). I had to work and required access. But when it came time to log in, my wi-fi card saw the Econo router but was not allowed internet access. By the time I checked out, I was one of four guests to have this same problem. The manager promised to get a tech guy in, but held an air like it was our problem and not his (I work in tech - it was Econo's issue). Fortunately, the McDonalds next door had wi-fi for $3/2-hour block. Since I could not take advantage of the net access as advertised, I checked out early. Great place if one does not necessitate reliable internet access.