West Hartford Inn, West Hartford

My room needed some SERIOUS MAINTENANCE!!! ...mold in the bathtub caulk; a large 4 foot x 4 foot repair to the ceiling had a 18-inch gash in it; the carpet lining the lower part of the wall was literally falling off the wall its entire 8-foot length. Continental breakfast of warm apple juice and cheap pastries was not too welcoming. I hope they repair this room before you arrive :)

I have never ever seen such awful customer service. My company books installers at this hotel quite often due to some work we are doing nearby(this is basically the only hotel close by). As the company accountant, I have to call them often for receipts and every time I have encountered horrible customer service. No one ever answers the phone so you automatically get put on the automated hold service and I wouldn't bother waiting because no one will ever pick up, don't waste your time. Occasionally you get someone to answer and they are always rude, hard to understand and abruptly put you back on the automated hold system. This place needs a serious wake up call, they are lucky they are the one of the only hotels in the area or no one would stay.

I've stayed at the West Hartford Inn three times now. The last time I stayed was this year and I think the place has gone downhill a little bit. The curtains had holes in them, the table was chipped, and the chair was scuffed. The beds are pretty comfortable. The rooms are decent and clean overall. The location is ideal -- off of Farmington Avenue, which leads directly to either tony (and pricey) West Hartford Center or downtown Hartford, which offers such diversions as the Mark Twain House and Bushnell Park, the Wadsworth Atheneum (oldest public museum in country), and a burgeoning sense of expansion/community -- Hartford is really trying to clean up its act. There are no microwaves or refrigerators in the room -- for what you're paying, these would be a welcome addition. There is a coffeemaker, hairdryer, ironing board, dry cleaning pick-up, and cable TV -- the usual amenities. The fitness room is very nice. I found the desk clerks to be pretty bored and less than helpful. Definite improvement needed there. The restaurant next door is closed due to renovations. I would say this is a decent place to stay if you're in the area, but some improvements could be made.

Very convenient, in the hart of the city. Little pricey though! Good friendly service. breakfast was very basic. Over all OK motel. Rooms were nice size, microwave of freeze was not available. which is negative.