Discover all that downtown Asheville has to offer at the newest Holiday Inn Hotel and Suites in Western North Carolina. We are located in the heart of everything; dining, shopping, entertainment, and the arts. You are within walking distance of Downtown Asheville, the Civic Center, the Grove Arcade, and only ... More
Holiday Inn Hotel and Suites Downtown
Property information by Travelocity
Discover all that downtown Asheville has to offer at the newest Holiday Inn Hotel and Suites in Western North Carolina. We are located in the heart of everything; dining, shopping, entertainment, and the arts. You are within walking distance of Downtown Asheville, the Civic Center, the Grove Arcade, and only minutes away from the spectacular Biltmore Estate. Getting there has to be fast and convenient too. We are only 20 minutes from the Asheville airport, which helps you spend less time in traffic and more time to enjoy the Western Carolina landscapes. We are easily accessible to Interstate 240, and the always popular Blue Ridge Parkway.Whether you?re coming to Asheville for business or just for fun, when you stay at the Holiday Inn Hotel and Suites Downtown Asheville, it becomes your new home away from home. You?ll have room to work, relax, and just make the most of your day. Amenities such as complimentary high-speed wireless Internet access, LCD TVs in all guest rooms, indoor/outdoor mineral pool and spa, workout facility, and others help create a truly lasting experience. Come down and enjoy a meal with us or just relax with a cocktail at Hersh's Restaurant and Lounge.Room comes equipped with Cable TV, coffeemaker, microwave oven, mini refrigerator, a complimentary dinner snacks, and a free morning newspaper delivered to the room.
I booked a trip to Asheville because my family and I were planning a ski trip in Maggie Valley, not far from Asheville. The day before I was supposed to check into the Holiday Inn Downtown, Asheville, I saw a weather report that warned of an impending blizzard and it was recommended that no one travel if possible.
At that point, I contacted customer service at the Holiday Inn Downtown and let them know that regrettably I had to cancel my trip due to the severe weather conditions. I was told by the clerk that they couldn't refund my money because I received a special advance purchase rate.
I tried to rationalize with the Holiday Inn customer service clerk letting him know that we were driving up from Fl and it was recommended that we don't travel and I would think, due to the circumstances he could help me out, I'd be even willing to pay a cancellation fee. He only offered to move my reservation to a later date.
Unsatisfied, I called Holiday Inn's corporate office and I was redirected back to the hotel. I was really surprised that they chose to resolve the situation in this manner, I'm not going to accept the open date in the future, because I refuse to stay at a hotel that has no compassion for its guests in situations that are unfortunate like this.
So, if you plan on staying at this hotel, be warned, they are only concerned with the reservations, not the quality of customer service or the safety of their traveling guests.
Hotel is fairly new, nice rooms, lg tv's, clean, very helpful personnel. Waitresses in restaurant ,very accommendating, friendly-food good &priced reasonably.My room was upgraded to suite-loved it-can't thank management enough made up for bad weather.Must visit "Fiddlin Pig" next door - excellent entertainment, food & fun-put a smile on your face!
Had many choices to eat. As a single traveler-would recommend to anyone.
Pool closed at time of my visit for maintenance-only disappointment.
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