Crown Paradise Club - All Inclusive, Cancun

We had read the prior posts before our trip to C.P. and thought we would make our own oppinion after the trip. Well we would not return to this hotel if we decided to visit Cancun again. First off we arrived a bit early around noon. Our rooms were not ready and we were told to go have a drink and come back in a half our. We "requested" joining rooms with my parents, and a king size bed for us and our 14 yr old so we "requested" a hide away bed. To which we were told if available you will get them. Hide away beds are $20- US per night. We returned in an hour to find our room was not ready yet , but my parents room was, so we went to their room #2425. We opened the door to a nightmare of a room!!!! This room was suppost to be a suite, there was a disqusting kitchenette on one side of the room with the so called "bed" sitting where you would put a table. The "bed" was two roll away cots side by side to look like a king size bed, the matresses were about 3 inches thick-no lie! It was terrible and my parents said there was no way they would sit on the beds let alone spend a night in that room! So after another hour of trying to get them another room they were in room 2420. This is a "normal" hotel room with a real bed. Our room was ready after about 2.5 hours, It was room 2424. Again a "normal" Hotel room. The tiles on the floor are chipped, old Box TVs. Hard Hard Beds, Lumpy Pillows. However Very Nice NEW Tile Bathrooms. Do NOT Get a Joining room if you are not going to use the door since there is no noise barrier between the door, you can hear it all. If you do not speak Spanish it is a very difficult place to stay since the staff is NOT bilingual. Room Service is usually a three call ordeal, We needed clean towels numerous times and had to call numerous times since they were never delivered after one or two calls. The so called "Reservations" you need to make the morning of for dinner are a flipping joke! You call at 8am like they tell you and if you do get threw you are put on Hold numerous times and when you finally get threw, they no longer have room in ANY of the restaurants. If you make them before you go down they will reserve two nights. The restaurants are NEVER full at the most half full. The buffet is just that a buffet. Cruise ship food is much better. The restaurant food is pretty good. We ate at all of them. They cater to the people who have the time shares at this place, they told us the restaurants were full so our friends called with the time share and were offered any restaurant, this is how they work! If you dont have kids DO NOT GO HERE !!!! TONS of kids and very loud all the time! It is true people put towels on the pool chairs at 4:30 a.m. No chance of having a pool chair after 7a.m. Watch your towels if you loose them its 35- per towel !!! and ours were stolen. The security guy said he found two of them and gave them back , but then we still needed one or pay the 35- !!! Not !!! I got a towel. They have people set up like a flea market in the open lobby a few times a week, same people every time. Some really nice art, and some tshirts. For older teens around 14, there is a very small game room, however half the games were broken! Batteries for Wii dead, and no one would replace them, I even tried at front desk, however they could not find any..... Beach was beautiful but two people died a couple hotels over from undertow while we were there. Our girl Merielle who cleaned our room everyday did a wonderful job and was tipped for her good work. However we did not feel anyone else went out of their way for us while we were there. Oh and the ONLY way to get bottled water is from room service. You cant even get it at the bars. No top shelf liquor. No problem, we did not drink. Directly accross the street is the sewer plant, so hope the wind blows in the other direction and you are not on that side of the hotel. The weather was beautiful. But Hotel not for us.