The WORST hotel ever
It was a terrible experience, there was NO hot water in the rooms, there were ants in the bed and everywhere in the room, the air conditioner kept failing, sometimes even the electricity failed, they didn't put enough towels in the bathroom, and the phone didn't work so everytime you had a problem you had to look for someone or walk 3 miles to the lobby to tell them. Outside there were no lights to go from the rooms through the lobby and salon, they never had clean towels for the pool and beach, the food was terrible, everyone in my family got sick... and supposedly there was 24 hour food available, NOT TRUE at all. But the worst of all was the service, Customer Service was AWFUL, everytime we had a problem they had an excuse but either they didn't do anything about it or it took hours for them to fix them. There were always gorups of people at the lobby complaining, we even heard of cases of robbery inside the rooms and they just said they couldn't do anything about it...
I am really upset with this hotel and his service and definetely DO NOT RECOMMEND to stay here.