Club Mahindra Valley Resort, Mukteshwar

The resort though very well maintained & with courteous staff totally failed in it's heating system. Considering the temperatures dropping to Zero & below, it lacked heating facilities. We were initially checked into a room that had no heater. After complaining, we were given a heater with no temperature control. We were allotted another room which had a heater & we were assured that the room would heat in 30 mins. 4hrs later me & my family were huddled together for some warmth as the heater refused to do it's job. A blower was later allotted to us after repeated calls to Club Mahindra in Mumbai. In spite of this, the room was never warm enough to be comfortable. Ultimately we had to check out 3 days prior to our scheduled departure from the resort & spend a lot of money to book ourselves in a hotel in New Delhi as earlier flight tickets were not available. Totally disappointed with this experience.