Quality Inn Near Hollywood Walk of Fame, Los Angeles

I booked a reservation through hotels dot com website under my boyfriend's account and paid it with my credit card. When we got there the front desk told us that they can only use the credit card of the person who is the reservation under so my boyfriend paid with his credit card and according to the manager at front desk my card was only used for reservation and I am not going to be charged. Then he told us that our room is not ready but we can leave our laugage and come back later. When we got back the manager was gone and our language was in our room. We get to the room and I notice a bug on the desk and then few more in the bathroom then I notice the bed sheets were never change and the coffee maker was dirty. I was over it and went back to the front desk. The guy who was working just pretended he doesn't fully understand English at first and saying that he can't provide room service because the housekeeper was already gone. We didn't wanted stay any longer because he did NOT offer to clean the room or give us a different room or do something. As soon as I told we're going to check out this guy become fluent in English and starting talking about their refund policies. 2 minutes later he's saying the F word and being really rude and unprofessional. We just walked out and found out later that my boyfriend and i were BOTH charged for the same dirty room with bugs. $400 for a room that we never stayed more than 10 minutes max The manager never called us like he was suppose to and we had to dispute both charges. I would never stay at this hotel not only because of their unclean rooms but also because of their horrible customer service they provide. I travel often for work and vacation and I must say this was the worst customer service experience of my life. If you like a clean room that doesn't smell and like a friendly professional service then this hotel is definitely not something you will be intered in.