If you are planning to arrive at Heathrow on a late flight after 11pm be aware that the airport shuts down and that getting from one terminal to the terminal the Yotel is in may be difficult. First, read the fine print of the contract, they take your money as soon as you book your stay. 2nd if your flight is canceled and you don't make it to Heathrow, They will NOT REFUND YOUR MONEY. regardless of the reason for the flight cancellation. must be done 24 hours in advance. 3rd...My wife and I and 3 young children arrived on a late flight. We asked for directions to terminal 4 and were directed to the train. at then end of this train ride we were told that the connector to terminal 4 was closed and we would have to take a bus to terminal 4. We followed those directions...all the while toting are luggage and carry-ons etc...getting to the bus pick up area we were the bus stopped running and we would have to take a cab to get to terminal 4...for 15 -20pounds. Make that (2) cabs for a family of 5 with luggage. Are you getting the point yet...The people that work at Heathrow were not concerned in the least that they directed us all over the airport. We were only here on a layover so didn't have any local currency and were unable to contact the yotel directly. We spent the night in the terminal. I contacted the Yotel and they refused to refund my money. I booked (8) hours worth or $135 US. I went back and forth numerous times. BUT THEY DON"T CARE! ONCE THEY GOT YOUR MONEY IT"S GONE! BUYER BEWARE.
I would NOT recommened this to a friend.
Great location, great staff with friendly smiles and quiet and comfy environment to enjoy a few hours sleep in between flights. I would recommend this hotel to anyone passing through heathrow and need some sleep or to freshen up. Although it was a little bit small it is still worth the money.
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