Hilton Garden Inn Hampton Coliseum, Hampton

All the employees from this hotel seem to lack any interest in going out of their way to make customers feel welcome, much less pampered. As a customer, I felt very much taken for granted. This surprised me greatly, as the employees at the Hilton Garden Inn in Old Scottsdale, AZ, were just the opposite, and I looked forward to staying in their facility. I found this HGI's attitude toward food and food service to be uncaring. They just seemed to be going through the motions. The tile floor around the food area was always sticky each of the four days I eat there for breakfast. The "fresh" fruit didn't taste all that great or seem very fresh. They only had sausage one day I was there. The area around the juices always had spills that never got wiped up. When I asked for a paper napkin to wipe up the juice area, they told me they had no napkins. My check was never delivered to me at the table. When I ordered chicken primavera on the one evening I eat there for dinner, they delivered the meal without the chicken. The rolls at that dinner were small and dried out. There was no salt or pepper at every table. I had to go scrounge some for the table I was at. The microwave in my room was broken. The maid skipped doing my room one day and only provided towels another day. It is clear that the standards that management holds it's staff to at this hotel are greatly lacking. Everyone seems to act like they have no incentive to give more than 75% toward their jobs (i.e., do as little as possible to get by, because they get no pleasure from treating guests as the special people they are). It's a hardship to be away from home on a business trip, so I expect the hotel I stay at to know that and go out of their way to make my experience with them worth the pain of being away from home. By the end of my stay at this HGI, I felt very crummy about my experience as a guest and was very happy to leave. I'll likely stay at a Marriott Courtyard next time.