Great furnishings, okay service
By A Yahoo! Contributor, 6/6/09
We went for a weekend vacation in October of 2008 (off season) to visit the Hearst Castle. Boutique hotel is great in furnishings and tastefully decorated. We had a room in the front facing parking lot but again, the modern furniture decor was nice as seen in photos. Clean, good sized. However, depending on your luck, the customer service did not meet up to its furnishings. First night front desk person friendly but off colored comments from barista for continental breakfast (and we were just asking a question) or no acknowledgment greeting from night desk person even if you were in front of them was not worth coming back. If I was the owner or manager, I recommend focusing on customer service when there are a plethora of hotels to choose from along San Simeon.