Comfort Suites Galveston, Galveston

I have stayed at this hotel every year for th last 7 years, dating back to roadtripping with my buddies in high school, college trips, and now with my wife. This past weekend made it all come to an end. First and for most, NOTHING, has been updated. The tv's are the same, paint ad wood are pealing from the walls and doors, and nothing works. we stayed 3 nights, we had to to get our room keys reset not once, not twice, but 3 times. Thats right, 3 different times we returned to our room and our room key would not work, so we had to go all the way to the front counter from the 3rd floor to have the reset. I think we called thefront desk a total of 4 times in our 3 night stay. The iron did not work, housekeeping did not come to our room, so I called the front desk to ask if somebody could just bring us up some fresh towels, I was told I had to come down and get them myself. Just when I thought it could not get any worse, the coffee maker did not boether to work either, so I called the front desk to tell them, they said they would send somebody up. 30 minutes later I am still waiting and get a call on the room phone. Its the front desk asking me again why I called. "REALLY?" After repeating myself about the cofee maker, I waited another 30 minutes for somebody to come up. My wife finaly got fed up with waiting and went down stairs to get a cofee maker from the front desk. I never write reviews, nor do I complain. This is the only place I hav stayed in Galveston for the last 7 consecutive years. So before you reserve a room here just know that the staff and the service are lazy and there is a high probability that something won't work in your room.

I went to the website 3 days before my stay to cancel 2 of my 5 rooms but apparently there was a glitch in their system that day because my reservations were not cancelled. I offered to split it with them, I would pay for one if they would remove one, but no way. I guess $79 is more important to them than customer reviews.

The rooms where clean and pretty However when we checked out i looked and a couple days later they had charged us with 150 dollars and that is after we paid 300 for the room. So we called because we got there around 11 at night and checked out before 11 am. When we asked about this outrageous charge they said it was because the housekeeper said the room smelled like smoke. Ok i dont even smoke and yes my husband smokes but our room had a balcony on it and he smoked maybe 2 cigs and that was with the door shut and there were no butts or ashes left anywhere because i find that discusting. After explaining this to multiple people including the owners which it took many phone calls to get hold of them they told us the whole facility was nonsmoking ok thats fine we didnt smoke in your rooms! We asked them to fax us a copy of where it stated smoking was not aloud on the balcony and where the designated smoking areas where and they said they couldnt because they had nothing stating that! So we got charged 150 for 1 lady saying she smelled smoke and the owner told us this happens all the time!! In my eyes that is a set up. They told us not to smoke in the rooms so we didnt and then without notifying us they just charged us!