HORRIBLE! DON'T EVEN CONSIDER!!
By A Yahoo! Contributor, 8/16/11
I was here last year and even gave them a very nice review (which I now deleted because of a very unpleasant experience this year). I booked a room from July 16 - July 19, 2011. I called the hotel on July 16, 2011 at 1pm informing them that I will be coming from Las Vegas therefore I won't be at the hotel by 3pm (check-in time) but I will definitely be there and willing to pay the agreed amount on the reservation. My party and I left Las vegas at 4pm and got to the motel around 1:30am, as we were traveling with 2 small kids, we had to make frequent stops. To my horror, the attendant told me that they cancelled my reservation and gave the room to another customer. Considering I called to tell them that I'm coming and I will be paying the entire amount, I really think that it's unfair for them to do what they did. It was the middle of the night and with 2 small kids in tow they couldn't offer me anything - NOT EVEN AN APOLOGY!! and told me to look elsewhere. Of course there were no rooms elsewhere because it's the Comic ... a very nice review (which I now deleted because of a very unpleasant experience this year). I booked a room from July 16 - July 19, 2011. I called the hotel on July 16, 2011 at 1pm informing them that I will be coming from Las Vegas therefore I won't be at the hotel by 3pm (check-in time) but I will definitely be there and willing to pay the agreed amount on the reservation. My party and I left Las vegas at 4pm and got to the motel around 1:30am, as we were traveling with 2 small kids, we had to make frequent stops. To my horror, the attendant told me that they cancelled my reservation and gave the room to another customer. Considering I called to tell them that I'm coming and I will be paying the entire amount, I really think that it's unfair for them to do what they did. It was the middle of the night and with 2 small kids in tow they couldn't offer me anything - NOT EVEN AN APOLOGY!! and told me to look elsewhere. Of course there were no rooms elsewhere because it's the Comic-con week. Since I cannot park anywhere and put the kids lives in danger by sleeping in the van, I drove all the way to Anaheim at my dad's place and came back the next morning because we have tickets for SeaWorld, LegoLand and San Diego Zoo so we had to find another hotel to stay in. Palomar Inn ruined that part of our trip. I will never stay here again!!!