Aloft Nashville West End, Nashville

I loved this hotel... All the staff were professional, and friendly. The place has a amazing modern look to it. Aveda bath products (awsome).. Overall it was a great hotel..

Stayed here for 4 nights this past Feb and upon arrival was met outside by valet and bell hop. Upon checking in they upgraded our room to a suite and made sure everything was great every chance they had. We were always greeted by our names by all the staff even the once who I didn't give my name to. The room was large very modern, king bed, couch, 2 flat screen HDTV's, on our floor there was a mini kitchen and lounge to share with other on the floor as well as a terrace for the floor to use overlooking downtown. Starbuck coffee is served at bar in the am and there is a great muffin shop 1 1/2 blocks away, they have an area that you can use if you need to print (which I needed to print concert tix) and although there are signs require a fee be paid they host simply gave me the info required to log in with out charge. I did pay to have valet service but decided to change to self park because the parking ramp goes to each floor and the ease of access to come and go was just easier, however everytime my car pulled out of the garage I was told to have a gread day Mr. Owen. In addion to make my stay all the better, I got to meet my favorite band in the lobby when they were checking out after staying the night. I will without question stay here on my next visit in Aug. As someone who is from the NYC area (Jersey City, NJ) and typically stays at 4-5 diamond hotels this was a great choice for a last min hotel in the Nashville West End section.

First, let me say that I worked out a contract with the hotel for preferred rates. Here is a synopsis of our experience with the hotel: -Standard rooms were filthy. Walk on the floor barefoot & your feet WILL BE BLACK. Housekeeping did not attend the majority of my guests' rooms unless called. -Penthouse was disgusting. Stains, food remnants, random film, dirt, hair, dust, etc from previous occupant(s) more than evident. Housekeeping appeared after called, but did not bring a cart, cleaning supplies or fresh linens. What they did bring was curiosity about my wedding and what was going on in the penthouse. -I was contracted to have the entire eighth floor for my guests only. Not only did this not happen, but HOTEL employees admittedly led guests from other areas of the hotel to our area. One of these "may" be a managing director of the Wesley Group that owns this Hotel Indigo and several others throughout the Southeast. -Security was not responsive to our requests for assistance when food, alcohol & rented table linens were being stolen by other guests. The hotel's response was to show up 4 hours after we began calling for assistance, but by then, we had moved everything ourselves to the penthouse for our own security. -Random guests made their way through the stairwells to the penthouse patios. According the manager, this could only happen if given access by staff since this particular stairwell is locked to guests. -Our fourth contact had been let go several days prior to our event, but no one notified us. In fact, when we were calling from our rooms, suites, public areas during our stay, we had staff members connect us to her voicemail, cell phone, "take messages" for her, "page her", etc. This occurred for two days. Finally, the front desk told us she was no longer with the company when we demanded to see her in person immediately. -Manager wanted to appear profusely helpful & apologetic when speaking with our wedding planner (who would be in a position to bring more business to them in the future). She advised that he speak with us the day after our wedding since we would obviously be busy the day of & told him I would be calling the morning after to discuss the various issues that had already occurred. -I called at 8 AM the following morning. I left voicemails on his office phone & cell phone. I left messages with the front desk. I had him paged. Finally, we had the front desk let him know that we were waiting for him in the lobby. Thirty minutes later, we requested the front desk send someone to look for him. Two associates attempted to find him, but were unable to locate him. He is still "not answering" his office phone, cell phone or pager. When he shows up at the front desk, the front desk associate points us out to him (all of 10 feet away), he makes eye contact with me & then disappears. After a couple minutes, we ask if he's coming back & are told they are "not sure". We ask where his office is and are told he is not there. At this, we begin exploring the "staff only" areas ourselves and finally run into an associate that takes us to his office, but says he is not there. Guess what...he is and clearly was NOT happy to see us. -After almost two weeks, we still have not received the promised information or satisfaction promised by this guy. His name is Dave. He has not responded to voicemails or email, no surprise. The only pro about the hotel is that it looks cool, if you don't look too closely. I have stayed in several Hotel Indigo's and can highly recommend locations in Chicago and the earlier established locations. This location does not live us to the standards established by InterContinental Hotel Group. We would love to hear further from management, but after multiple attempts to contact them regarding aforementioned promised responses, remedies, we have heard nothing.