Country Inn Suites By Carlson Camp Springs Andrews Air Force Base MD, Suitland

In October of 2009, I stay at this hotel for five nights for business purposes. I have been overcharged at this hotel for $102.00. I changed my reservation and stayed there for five nights but a month later, I was charged for a night's stay, I presume because they never canceled my old reservation when they rescheduled. The manager has apologized and has told me that it would be corrected but after a month, this has never occurred nor any additional contact. The manager also held a three-way conference call with my Credit Union when I found a hold on my account for several hundred dollars. After an apology, the funds were released but several days later my account was charged for a night's stay. Working with the manager has been fruitless. The hotel's rooms were very clean and the breakfast nice but that's all that can be said favorably about this hotel. I had very expensive International award-winning cheeses shipped to this hotel. Although they were signed for, no one could locate them. I attempted for two straight hours to get a totally non- sympathetic desk clerk to help me. They cheeses were finally located but it did destroy my night! A second desk clerk was about as rude as you can get during my check-in. If you're on business, I recommend you stay somewhere else. This hotel is not worth the headaches. Scott Corvallis, OR.