Oxnard is a relaxed coastal community located 60 miles northwest of Los Angeles and 35 miles south of Santa Barbara. Known as California's Strawberry Coast, Oxnard is home to the annual California Strawberry Festival, which celebrates the area's production of these delicious berries. When you stay at ... More
Hampton Inn Channel Islands Harbor
Property information by Travelocity
Oxnard is a relaxed coastal community located 60 miles northwest of Los Angeles and 35 miles south of Santa Barbara. Known as California's Strawberry Coast, Oxnard is home to the annual California Strawberry Festival, which celebrates the area's production of these delicious berries. When you stay at this Oxnard hotel, you'll be close to Channel Islands Harbor, where nine marinas host boats of all kinds and where the Channel Islands Harbor Taxi enables diners to float to great restaurants.Hotel offers the perfect home base from which to explore the best the area has to offer, from whale watching to outlet shopping. Business travelers will be happy to note that it features comfortable meeting space, along with a business center offering copy and fax services. Surf the net to your heart's content with the complimentary high-speed Internet access, work up a sweat in a well-equipped exercise room or on the tennis court, or simply spend the day relaxing in the beautiful swimming pool.The beautifully appointed guest rooms feature coffeemakers, irons, hairdryers, and cable TVs, complete with a complimentary movie channel. Some of the rooms even feature balconies or patios.
The hotel itself is nice, but the staff and the way it is managed is definitely sub par. I was attending a wedding and this was the hotel of choice by the bride and groom. I was responsible for making the reservations for me and a few family members, so I reserved a few rooms a month in advance. Aside from getting the right size beds, the only request I had is that the rooms be next to each other. I was told this couldn't be guaranteed, but they would put in a request to try to make this happen. The fact that I couldn't get three rooms next to each other a month out was the first thing that caught my attention. Then, a day before the wedding I received a call asking if I would like to downsize one of my rooms so that the staff could try and get my rooms adjoining... so I agreed. When I finally checked into the hotel, the rooms were not adjoining and now I was stuck with a smaller room and lost a bed in the process.
When asking the front desk about the situation they told me they couldn't guarantee adjoining rooms (a caution to those traveling with young kids you want to keep an eye on). So since I gave up my original room and didn't get my request fulfilled, I asked to be switched back to my original reservation so everyone in my party could have a bed. I was told that wasn't possible because the hotel was "overbooked".
So in summary: the hotel was overbooked which led to me getting a call the day before my check-in and being told a lie in an effort to get me to give up my room with double beds. Stupidly I fell for it, and ended up with a room with fewer beds that was not next to the other rooms in my reservation. As a business owner myself, I take customer service very seriously, and being lied to and talked out of a reservation is about as low as it gets. While the hotel itself is nice, I will not be going back to this hotel in the future, and I recommend you do the same.
Although the room was large and comfortable, and hotel staff friendly and helpful, I must recommend that you avoid this hotel AT ALL COSTS. Someone crashed into my car during my 1 night stay. My car was carefully parked next to the front door. I reported the damage to the hotel manager who took pictures. However, their insurance company, Zurich, denied that the damage was done at the hotel, unless "there was a signed confession by an employee who did the damage". I would highly recommend avoiding this hotel and stay at a hotel where your safety and property are a priority. – Wary Traveler
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*Terms & Conditions: Savings calculation is based on Flight + Hotel vacation package bookings for a 3 month period for 2 adults with a 2+ night length of stay compared to price of the same components if booked separately during same period. Savings will vary based on origin/destination, length of trip, travel dates and selected travel supplier(s). Savings not available on all packages.