Club Hotel Riu Ocho Rios, Ocho Rios

the first day was alittle confussing.i dived in and my stay was great ,icant wait for 2012

Overall, we were very diappointed with this property. Despite being opened in 2006, the hotel was fairly run down (several missing tiles in the pool, broken railings in the elevator, torn up volleyball net over the pool, etc.). This may seem rather petty, but it is this lack of upkeep that affected our overall impression of the property. Additionally,they have a ridiculous reservation system to use four of the restaraunts. You must reserve a table the day before between 5-6 pm (so your first night you must eat in the buffet). These reservations fill up, so you may wait in line and then get stuck eating in the buffet anyway. This seemed like a silly and unnecessary step. The food was average at best and the hotel appeared to be significantly understaffed. Food was constantly running out because of what appeared to be a shortage of cooks and the service areas were rarely cleaned/straightened up, making the whole dining experience rather poor. The lone exception was breakfast, which they seemed to manage effectively everyday. Overall, this resort failed to meet our expectations. We have stayed at several all-inclusives in Playa del Carmen (Mexico) and found those much better run with a much more helpful staff and much better maintanance. Outside of the resort, we found Jamaica to be disappointing as well. While people were extremely friendly, they seemed to lack the same service mentality of other Carribean countries. The service people were not particularly focused on customer service, continually hustled you for tips, and in general seemed more concerned with enjoying life than helping customers. My wife and I travel frequently and rarely ever have a complaint. However, we both found Jamaica very disappointing and probably will not return, especially not to this property.

My friend and I stayed at Riu Ocho Rios, my first trip to Jamaica and her second. I absolutely loved it and I thought the Entertainment was excellent! The food was good too, it's a different country so I knew it would be different and not what I was used to, but you just adjust and understand you are going to relax and enjoy things that are new and different. Change is like a bend in the road, if you fail to turn, you will miss it! I love Jamaica and Riu Ocho Rios and would definitely return. The Resort is beautiful, the rooms were beautiful and the staff was great!

Gorgeous setting on white sandy beach with lots of sunbeds. Excellent for stunning photos! Ideal for weddings! Lovely suite at no extra cost. Nice clean toilet areas with fresh flowers and friendly maids. Cleanliness a priority, good to see use of hygenic hand gels and buffet cutlery wrapped in napkins. Although the food was a little repetative there was a good choice. Bars great, selection of tasty cocktails, bar staff very polite and willing to entertain! Great memory for your drink orders too! Don't forget to climb Dunns River Falls, it really is FANTASTIC!!

My family went to the Riu Jamaica about a year ago. While the place was beautiful, the food was unbelievably poor. We had never gone to an "All Inclusive" before and were not sure what to expect. However, many people we talked to were all in agreement that the food was terrible. Our Minibar in the room never got restocked. All we drank from there was water and beer and it did not get replenished. The staff was very helpful if we tipped, which we learned very quickly and tipped for the smallest thing. This was disheartening since a big part of our payment was supposed to be for the tip. Here again, the location was gorgeous but the service and food were lacking. My only question...is this what to expect from the Riu chain? We sent a letter to the Riu about our visit and got no response.... does that tell us anything?

Staff are rude... Entertainement... if see any please tell me!!! Food is poor... and always the same!!! Whant a good hotel? Go to RIU TAINO in Dominican Replublic and enjoy........ one of the best RIU Hotels, everything works fine, staff, entertainement, food... The best in the caribbean!