Enter an alluring world of supreme relaxation at Zoetry Agua Punta Cana that employs traditional Caribbean architecture through the use of natural stones, hard woods and cane thatched roofs. The 51 ultra-luxurious suites embrace a harmonious intimacy set along the tropical gardens and ocean front of the ... More
Zoetry Agua Punta Cana Endless Privileges
Property information by Travelocity
Enter an alluring world of supreme relaxation at Zoetry Agua Punta Cana that employs traditional Caribbean architecture through the use of natural stones, hard woods and cane thatched roofs. The 51 ultra-luxurious suites embrace a harmonious intimacy set along the tropical gardens and ocean front of the property. Inviting lounge terraces and can be found under the cozy shade of a tree, by the stream of a pool or right on the sand of the palm-studded beach. Impeccable service is delivered with personalized touches that make Zoetry Agua Punta Cana a Caribbean haven for those looking for respite intimacy. The luxury suites have 775 sq. feet of space, combined with sophisticated furniture by the Caribbean accessories and architecture exuding a contemporary elegant design. Each room is complimented with air-conditioning, king size bed or two Queen size bed, separate shower, vanity area, safe deposit box, minibar, Wi-Fi ,hairdryer, and a satellite TV with DVD player. Zoetry provides guests with Endless Privileges designed to create unparalleled experiences focused on luxury, wellness, romance and enrichment in ideal beachfront settings. Some of the Endless Privileges are : Luxurious accommodations with Bulgari bath amenities, multi-functional outlets, a la carte pillow menu, luxurious linens and bathrobes, aromatherapy pillows and linen sprays, Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic food and beverage selections, Complimentary cocktails and specialty beverages from a variety of domestic and international premium brands, 24-hour private, in-room dining, Fresh bottle of champagne and basket of fruit daily, Welcome bottle of Rum Complimentary unlimited worldwide calls and concierge service A relaxing 20 minute massage per guest, Daily afternoon tea time 45 minutes Horseback Riding on the Beach (reservation at concierge desk)
Reviews for Zoetry Agua Punta Cana Endless Privileges: 2
Bumped Our Reservation Day Before Our Wedding
By A Yahoo Contributor, 5/29/11
Last fall, my fiancée and I deliberated over our “perfect” honeymoon. We decided that the one thing we wanted most was a small resort that offered a quiet and private reprieve from our busy lives. After looking all over the world, we made our selection for a once-in-a-lifetime vacation at Zoetry Agua Punta Cana. The small resort, with just 51 rooms, was exactly what we were looking for.
We booked our room last November, seven months before our wedding, and quickly received an email from a reservations clerk offering to help us with any additional needs for our visit. Over the next few months, we traded numerous emails and arranged a special dinner on the beach, as well as transportation to and from the airport.
Two weeks before our trip, I called Zoetry to ask whether we might be able to extend our trip by a few days. They told me they were over-booked for those extra days. When I asked whether our original booking would be affected by their “over-booked” status, they assured me we’d be fine.
On Friday morning – the day before our wedding and just three days before our scheduled departure – I received an email from Zoetry informing us they had overbooked the property and were unable to honor our reservation. They offered us a room at another property called Secrets Sanctuary Cap Cana – a sprawling complex with 176 rooms. Secrets, more than triple the size of Zoetry, was precisely the type of place we didn’t want to go. Worse, the reviews weren’t as good.
When I asked Zoetry Hotel Manager Luis Fitch why he bumped a honeymoon couple instead of someone in one of the other 51 rooms, he told me, “It was a business decision.” When I asked him what went wrong, he casually said, “People get bumped. It happens in the airlines and at other hotels.”
When I explained that a move to the much larger resort wasn’t an acceptable option, he offered us a free “romantic” dinner and a free airport pick-up. Only after I continued to express my outrage did he offer something better – but by the time I won that Pyrrhic victory, I no longer wanted anything to do with his chain.
So on Friday afternoon – as guests were arriving for that night’s rehearsal dinner – we found ourselves scrambling to book a different honeymoon. We ended up going to a wonderful resort in Los Cabos, Mexico – but at significantly greater expense.
If anyone is planning a vacation, I strongly recommend avoiding Zoetry and their related properties. The casual indifference with which they canceled our honeymoon at the last minute bodes poorly for other travelers, as does the fact that other Zoetry guests have shared similar stories on review sites of being bumped at the last minute.
This is a beautiful small hotel. The rooms are as great. They are large with high ceilings and the furniture is nicely detailed. I stayed in two different rooms. The second one had a smaller living/bedroom space but a magnificent bathroom. My first room opened up to the ocean which in most cases is grand, except that there was a tropical storm that was blowing directly off the ocean into my room. The hotel is very small, only 50 rooms and the property is not very large, although it doesn't feel as small as it is. They have these nice day beds which line a canal like pool. I really like those, except when you want to sit up and read. Then you wish you had a regular lounge chair. The need to mix in the day beds with the lounge chairs.
The service was good but could be better. The people are very very nice, but it seemed like you were always waiting for something whether it was a towel, chair cushion, beer. I think they will figure this part out as a number of guests communicated this.
My only real problem with the place was the food. There was one small restaurant by the beach during the day and a fancier restaurant in the evening. Don't get me wrong. The food was not bad. It was pretty good, but it was too fancy. I live in New York. I eat at the best restaurants in the world (Craft, Il Mulino, Le Bernadin, etc.) however I don't need that everyday I am on vacation. Sometimes I just want some basic island comfort food instead of roast lamb with mint and fingerling potatoes. Same thing is true for lunch. I think they are opening another restaurant soon, so that should help.
Overall, I think this is a very nice place to go as a couple. There is nothing to do there. it is in the middle of nowhere. The spa is beautiful and the beach is beautiful also. There is always a place you can find to sit by yourself. There is a good chance I will go back.
FYI. There wireless internet did not work in my room. Could have been b/c of the storm, but that was a problem.
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