The Westin Dhaka, Dhaka

Stayed several time here in Dhaka. Nice hotel, friendly people around, but for a 5 star hotel horrible expensive. Room is not clean enough and the area of the shower is more 2 star level than 5 star level. Nevertheless I claimed 3 times and inschalah, I got a better room and after 2 times it was really clean. So I got a nice stay without any further problems. Restaurant is really good, prices are double than in US or EUROPE, but quality is outstanding. I found it a bit disturbing that stuff is watching you at every moment and they try to help too much sometimes.

I had a chance to visit the front area and back area of this quite brand new (!) hotel very recently for an interview purpose. i m lucky i spent years in US & Uk and I did visit France couple of years and i was in touch with hospitality study and work in those countries. i m afraid im not that genius ( STAR awarding Body ) who usually visit a hotel and check each and everything seriously before they rate a hotel BUT in my observation this hotel can't be a 5 star category anyway. small entrance, dirty lobby area, definitely not a sensory welcome, didn't found any senior personnel usually duty manager should be there, dusty and dirty chairs, NO glass separator in between smoking and non smoking cafe lounge area (!) , there were no information at the concierge desk about interview and i had to look for the person who invited me to sit for interview, And the back area??? i believe any good establishment ensure a clean , tidy and pleasant atmosphere in its front as well as its back area. very poor condition in the back area ( Its a new establishment), wasn't tidy at all, Air ventilation system is too bad ( I found few staffs were friendly and they were sweating ) it should be central-ed air condition but air flow was poor. finally i met the person who helped me to see the Manager. though i wasn't happy with the poor judgment of the interview but i found this gentleman is nice indeed and i found the office tiny and not really goes with a department Manager’s office of a five star hotel. and finally the staff Entrance / food receiving/ leftover discharge area -i found it dirty is not hygienic at all. A high chance of food contamination! HACCP is definitely wrong I believe over here . its not that i wasn't offered a suitable position and im writing this review with a hostile attitude, but i was determined from the beginning not to join this hotel as soon as i arrived into the hotel. it kicked-off bad impression ! Westin's core values centre around personal, instinctive, renewal, ensuring that guests feel better when they check out than they did when they checked in. Westin guests experience a "sensory welcome" !! Hello Westin Dhaka, Wake up!!! you have to go a long way to achieve this core values ! And to the honorable Guest Good luck with your stay with this hotel! many thanks

This is so called 5 star hotel. Small lobby, Bar place and environment is third class. Some unwanted follower are sited reception. So much secretiveness, this is one kind of observances. No girl friend gate way, Lady guest no allowed in room. Worth money.

I tend to dread staying at hotels in Dhaka after having stayed at nice hotels around the world, but the new Westin finally makes makes me feel comfortable. The facilities are very good, comparable with many borderline 5-star hotels in other areas of Asia, and the service is improving. It's new, so I didn't expect them to get everything right, but any time there was a mistake, it was fixed very quickly. The staff is very nice if sometimes a bit inexperienced, but I'm hoping that is an issue that will be dealt with in the future. This is easily the best option if staying in Dhaka, considering the quality and proximity to everything else in the city.

it was actually quite nice. right in the centre of Gulshan - excellent location - close to shops and restaurants. service wasn't too bad - the staff were very helpful and friendly - always smiling and willing to help. overall a good experience. I'd definitely go back.