We were not to keen on the idea of giving more business to a person that displayed such terrible customer relations to begin with and we did not plan on paying for 2 rooms so we declined. We opted to resolve this conflict by canceling the reservation. She quickly informed us that would not be possible and that she was going to bill us anyway. We showed up at about 5:00 pm which is early enough to cancel at almost every other reputable hotel company. Again, we are well traveled and are very familiar with most travel policies.
We were forced to take the room anyway and as we were leaving the foyer the lady at the front desk threatened that if we all even entered the room she would have security come. Again, this is not a way to treat a customer even if we are upset.
When we got to the room it smelled like mildew and cigarette smoke. As I said before, we have babies, and that is not a good environment for them, so we had to go back down and confront the very same people that we very combative with us.
When we went down to the desk we asked for another room and she said that she did not have one for us. This perplexed us because at the very beginning of our encounter she told us that we would have to purchase another room. Now, they did not have another room. While we were there another manager came by and finally let us cancel our reservation.
We were perplexed as to why we could not cancel. I would think from Smoketree’s perspective, you would not want a pissed customer staying in your room. I hear stories all the time of customers destroying hotel rooms. We of course, would not do that, but it is a poor business decision to force someone to take the reservation anyway. Another thing that is funny to us is that all we have to do is call our credit card and put a hold on it anyway. Why cause all this distress when it was 5:00 pm and there is plenty of time to take rent the room?
We were there to celebrate my son’s 2 year old birthday and this was a terrible way to start it. We were forced to leave and find another place to stay.
The location was excellent. Close to Grandfather Mountain and the Tweetsie Railroad. The one bedroom we stayed in had a kitchen with a full size refrigerator and all of the accessories. We ended up cooking dinner at the room the second night. The living room had a pull out sofa bed for the little one which worked nicely for us. The common area had a game area and sitting room with a fire place. The indoor pool was heated and well taken care of. The entire facility was clean and well cared for. Based on this trip (September 2009) we will be going back during ski season.
A leading ski and snowboard specialist, this ski specialty shop offers a huge selection of clothing, equipment, and accessories, as
well as ski rentals, snowboard rentals, and inline skate rentals. Ski and snowboard packages are also available.
Located in the Village Shoppes of Banner Elk, Vivo is a casual European style cafe offering an all day menu
featuring gourmet Panini sandwiches, fresh and unique salads, homemade soups, 24 flavors of Italian gelato, a full Espresso bar, ...
Lovely country inn that offers 15 charming guest rooms in two separate buildings, The Laurel Lodge and The Hawk's View.
All of the guest rooms have native stone fireplaces and full private baths. The Laurel Lodge rooms are romantically ...
*Terms & Conditions: Savings calculation is based on Flight + Hotel vacation package bookings for a 3 month period for 2 adults with a 2+ night length of stay compared to price of the same components if booked separately during same period. Savings will vary based on origin/destination, length of trip, travel dates and selected travel supplier(s). Savings not available on all packages.