I have been reluctant to go back
By A Yahoo! Contributor, 5/1/07
The cleaning service staff was very rude and for several years I didn't want to stay in your Lodge for this same reason. All staff need to have training for customer service whether they are cleaners or executives.
One expects to have service that is respectful and not in one's face. These young ladies - there must have been half a dozen of them parading at my door gazing at me as I was loading my car like I was an exhibit item. Why do half a dozen people have to be lining up to clean such a small room in the first place?
Any customer expects to be treated with proper respect, whether they are yellow, blue, grey, purple - if they have paid for the service, it should be irrelevant who they are. Thank you.