A Very Unpleasant Experience at Banaue View Inn
A Very Unpleasant Experience at Banaue View Inn
It was April 17, 2007. Our group consisting of 5 adults, and 4 teen-age children just completed the strenuous 8 hour trip from Manila to Banaue. We immediately headed to Banaue View Inn where our colleague Lou made reservations in the evening of Friday, April 13. (Lou was in Isabela at that time.)
We were surprised to learn that our rooms were given to a group of foreigners who were there to investigate the case of the missing Peace Corps Volunteer, Julie Campbell. The owner of Banaue View Inn, Lily Beyer Luglug insisted that she had every right to cancel our reservations. �You did not make a deposit,� was her refrain to every argument we made. However, she blithely ignored many of our valid arguments:
1. The group of foreigners did not make a reservation (actually there were 1 or 2 who did but the rest of the group of about 7-8 did not).
2. Lou was not informed about the need to make a deposit. When Lou called Mrs. Luglug�s assistant Tessie in order to clarify the situation, the first thing Tessie said was: �Sorry ma�am nagkaroon kasi ng emergency�� It was obvious that the deposit had nothing to do with the cancellation of our reservations.
3. Mrs. Luglug insisted that she spoke with Lou on April 13 and informed her about the need to make a deposit. Lou categorically denies this and the only persons she spoke with was Tessie.
4. Mrs. Luglug could have easily called us and inquire whether we would still stay at Banaue View Inn. She did not.
It is obvious that the primary motivation for canceling our reservations was GREED. Here was a group of guests without any reservations but they were ready customers who would stay longer than us. Perhaps she was intrigued by the possible publicity that the case would create. Mrs. Luglug then exacerbated the situation by lying.
The World Heritage status of The Banaue Viewpoint Terraces is on the verge of being withdrawn. Our personal view of Banaue is that it is a dying town. The sad case of Julie Campbell is a reflection of this. The cost of the accommodations in Banaue is on the high side. For example, our room in Bontoc was only 100 pesos more expensive but it had much better facilities (including Cable TV!).
We are certain Mrs. Luglug is aware of the problems affecting Banaue. She should also be aware of the problems affecting Philippine society in general. However, she does not have the right to criticize anyone or blame other people for these problems. All she has to do is look at the mirror and she will see a reflection of the ills that plague Banaue and our society.