worst resort ever created on earth
1. On the 1st day, Reception told us there is a baby basinet available. But when we called the housekeeper, a lady pickup and sound so rude and say No!
2. We've done our booking for a family suite, 4Adults and 2children. But we receive only 4 towels and So We ask for extra towel and was declined straight away.
3. We also ask for extra pillow and blanket since there was no baby basinet but still was declined straight away.
4. In our room D208, we found a wire sticking out inside the mini fridge itself.
5. Our family went for a swim and we went to the cafe in front the swimming pool. In our room there is a menu stated what kind of food they served at the cafe but when we went there and wanted to order food for our children, the staff said no food only CUP NOODLE AVAILABLE!!! we were shocked and we have no other choice but to let our children eat CUP NOODLE!!!!
6. My husband have to go all the way to cafe bistro to get some food for our family, Cafe bistro did put a menu there was a promotion for a burger but in horror shock when my husband would like to order the staff say THEY DON'T SELL FOOD BUT ONLY DRINKS!!!
7. So out of no choice our children is so hungry, wet and cold, we walk all the way to the restaurant to have a proper food.
8. We did complained to a manager, can't remember his name but he is an Indian, the same nite and we intend to leave that nite because its spoil our 1st day of our vacation. He did assured us that this will not happen again and he change our room near to the restaurant so that we don't have to walk all the way to get food. He also being nice by offering us a few bottles of mineral water for our baby milk. We did try to get at the gift shop but the staff told us that it is not available here but we saw there was a few boxes of mineral water and she told us that was not for sale.
9.The next morning we tried to forget everything and ready to go out shopping. I need an iron and the iron board to iron my family's clothes. So I called the housekeeper for one and they give me a simple answer say No they dont have iron and iron board. I called the reception counter and talk to the manager and he said that we do have iron and iron board. When I became so annoyed then thehousekeeper explained to me that some guest has not return it to them yet. I told them to call me once the guest return it but I waited for 2 hours without anybody updating me. Why is it so inconvinient!! When I called them again and then they said there is one.
10. We can't take anymore nonsense and we decided to leave on that day.