It was an icy winter, sure. A hotel should provide an ice free walkway and not come with excuses that the ice is hard to remove. Bad first impression. Got a room on 2nd floor, no elevator. Had 4 big suitcases, not easy getting up the stairs. Room was OK. No phone, tiny beds but clean. Stayed one night. Paid next morning, got a receipt and told management that we are moving out. He told me that he had the impression we would stay 2 nights which we never told him. A 3rd party made our reservation so that got miscommunicated. So now that he knew we are moving out, he told me that he overcharged me with 150 krones which he refunded me. Next day I got told that relatives to us had to give management 1000 krones for our 'early ' department. Btw, the room was 880 a night For a double room. Then they send a letter to my daughter demanding more money for a 2nd night stay. They are just so dishonest, I have never encountered anything like it. They should be reported to the police.
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