Hotel & Restaurant Chez-Lien, Kia,Accra

E-mail discussions with the manager lady mislead the reality badly. The manager seemed very nice, professional and helpful via email. But the reality was far from that. She barely greeted us when we got the hotel eventhough she certainly knew that we were the ones that she had sent many friendly e-mails. But that was nothing compared to that she got drunk with some touristboys in the middle of the night just under our window and played music at top volume and drove around the car drunken. And I really don't care what she does with her freetime, but it was a big surprise that any owner of a hotel would do that in the front yard of her/his workplace while customers are sleeping (or trying to) right next door . And about the hotel rooms. We had two rooms with AC, TV and a fridge. In one room the fridge was broken and in the TV in the other. The rooms were the dirtiest I have stayed in Ghana (I've visited 5 ghanian hotels) and some of the hotel staff didn't have any clue what to do. Only one cleaning lady did seem to care about the customers. And as I said before - as soon as the rooms were paid the owner didn't seem to have any interest at all for the wellbeing of her guests. There were so many things that could have been done easily so much better with some management. The impression I got from this visit is that the management had totally neglected to instruct the otherwise hard working employees on what to do, resulting in wildly changing quality of service. The good cleaning lady was very thorough and thoughtful of our wellbeing and for instance brought us soap after noticing that the other cleaners hadn't done so in the first week we had been there. Sometimes the waiter just didn't include juice in our breakfast without being asked to even though it was included and should be there. These are small issues but they add up and start to be annoying after a while.