Lake Buena Vista Resort Village & Spa, Orlando

I am in the army, and our schedule changes alot. Ok, I made a reserv. of $834 in May for one date, six (6) days, for block leave in late June. I had to change because our dates for leave changed 3 times. Understandable? Yes. Ok I got my leave dates finalized and changed the reserv. by one day and they upped the price because of the 4th july. Understandable. Got down to the hotel and they totally deleted the first price of and tried to charge me $1065. I got on the phone and got my price back down to $834. I had to threaten with the BBB and Military BBB. Then found out that they only run shuttles 8:15am and 11:15am to park and return 6:15 and 10:15 pm return. What kind of BS is that, especially if you have kids?

I have stayed at this hotel once before and it was great!, so I decided that I would take my family there for Father's Day weekend. We checked in Friday evening only to be awakened by bugs biting us in the bed. YES! This brand new hotel had bugs in the bed! I called the front desk immediately. They said we will change you to a different room. I said fine but it would have to be after I get back from the park. I was not about to move everything and everyone at 6AM in the morning. So I went ahead and enjoyed my day at disney and came back to change my room. Well I was downgraded to a 2BR from a 3. I was told that if I did it in the morning I wouldn't have been downgraded. I argued that point cause they should have had one reserved for me being that I called at 6AM in the morning. I took the 2br and when i checked out the next morning they would not work with me on the charge of staying in a 3BR with bed bugs! I was told by the manager with an attitude that I would receive a call in 2 days. It has now been 3 days and no call yet. I even left a message a few hours ago. While this hotel may be beautiful and spacious, their management is what will ruin them. This manager had a really bad demeanor and was not helpful in ANY way. This lady looked at me as if I was lying to her. Why would I go through trouble of moving my family into a smaller room if I was lying? All I can say is if you stay here, please check your bed prior to sleeping in it.

We Rented a 2 bedroom unit for one night at this place before checking in to our time-share. When we got our Visa bill they charged us an extra $104.00 , call and PATTI said it was because of late checkout, I admit househeeping came to the door and had to wait about 10 minutes. She tried to tell me they couldn't rent the unit then tried to convince me they had to pay the staff overtime. There was no backing down "that is our Policy " she kept saying. Renter Beware!