BEWARE
By A Yahoo! Contributor, 8/15/09
Recently stayed here working 10 hours away from home. Here's what happened:
We rented three cabins for one week- they tried increasing the rate to $500 when we got there to take a look, but talked them back down. They charge different amounts depending on the individual... "different prices for different reasons" they said.
My card was charged for the two cabins I was paying for on that Sunday. That Thursday, I asked if they would honor their "discounted" rate if they were to stay for another week. They said yes and CHARGED MY CARD AGAIN BEFORE THE FIRST WEEK WAS EVEN UP! Without even knowing for sure if we were staying another week or not. So they charged my card for over $1,700 total without authorizing it with me first...not to mention that I was only paying for two of those cabins and the other cabin was in someone else's name and on that person's card NOT MINE!
At the one week point one of our guys chatted with a cabin neighbor about the deal they had worked out with us and told her to talk to the manager to see if they could work something out with her. Well, that's when the drama began- the ladies began calling our guys very derogatory names and told us we had to leave that day.
They almost refused to reimburse us for the unauthorized charges on our account. They just kept saying how much of an inconvenience this was to them that they had to clean the cabins and reimburse the money... if they have a problem cleaning the cabins, they need to consider switching professions...or maybe the swindling is getting them by... I don't know. And what about the inconvenience to us? They took all of our money out of the account, made me overdrawn, and then we had to move to another hotel with NO MONEY because of them overcharging my account!
They supposedly reimbursed me for one charge of $700 plus dollars and another charge or almost $300...giving me receipts. My bank account is showing only one reimbursement charge for the $700, but not the other almost $300 charge, which, by the way has been charged to the other person's debit card already. So, these ladies have charged two people's cards for the same amount for the same cabin! Thievery!
I tried calling them yesterday and the lady said she was at Home Depot (when we called the office number...how does that work? Can you carry a landline with you around town??? Right!) and she'd call me back in 20 minutes. I've has tried calling several times and cannot get them to answer the telephone at all now!
They owe me almost $300 that was charged to my card AND charged to another employee's card as well for his cabin.
I was reading some reviews online (wish I would've done it before hand) and another poster had stated that these women abuse credit card charges...beware... it's not the first time they've done this to someone and I'm sure it's not the last. Nonetheless, it is an unnceccesary stress and unneeded drama... Something needs to be done about unscrupulous business persons with no regard for the working class people who need every penny they have. Apparantly they are the only ones deserving of the money...
We will be filing fraudulant charges against them next week if they still refuse to answer the telephone or reimburse us for the money.
The cabins are nice, the location is so-so, but PLEASE do your homework people! Read the reviews before you stay somewhere to avoid any hassles like this one!