Rude Reception/Extra charge
By A Yahoo! Contributor, 8/22/07
We stayed there twice this summer. The first time, just my husband and I went. It was wonderful. We loved it so much (even though a fire alarm went off in the middle of the night and no one bothered to turn it off for 30 minutes) that we booked for the following week to bring our kids. We told them we had 3 kids, they told us only 4 per room. I asked even if one child was under 2? They replied that it would be okay and they would just give us an extra cot. I know this person's name that said okay...but I don't want to get her in trouble so I won't write it here. Anyway, when we got there, the receptionist that checked us in, Barbara, was angry and mean. She told us we were only allowed four and was very upset with us. Then later when we looked at the receipt, found she had charged us $30.00 extra for the extra person!!! No where was this mentioned to us nor was it written anywhere as policy. When we mentioned this to them the next day upon checking out, the receptionist all but accused us of lying about being approved for 5. We never got our $30.00 returned.