I made a call to a person named Mary at 11:00 CST. It was my understanding that there was a time difference. That would have made it 9:00 AZ time. I did forget about the fact that AZ does not recognize DST.
At any rate she was very rude to me. I do realize it was my mistake and I did apologise for that. I do not think that being rude was the answer. Will not be calling or even think about staying there. If you are the manager you need to accept the fact that on occassion this will happen. With the way the American economy is today one would think to be treated with respect.
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