Service & Food was Terrible
By A Yahoo! Contributor, 7/1/09
The Riverside Restaurant was recommended to us for during during our one night stay at Hot Sulphur Springs. Good thing we have a sense of humor, if not we probably could have made a scene. We arrived for dinner on Saturday night and there was a 20 minute wait which was fine. We were seated at a nice 2 top. The restaurant was full with the exception of a table for 6. Everything started out fine with our drink order and food order and recommendations from the server. We ordered rack of lamb and swag (a fish from Vietnam) along with an appetizer. All seemed to be flowing well. We received our drinks and then salads. Shortly after our appetizer. But then there was a huge gap in receiving our dinner entrees. Everyone around us received their food even diners that arrived after us received their food. No one communicated with us what the hold up was. Went to the bathroom to kill some dead time and the bathroom was out of order. Came back and still no food. Eventually the owner, Richard came to speak to us about the delay. Said the lamb is up and is under the warmers and he wasn't sure exactly what the delay was. I imagined and commented the lamb was 'sitting under the warmers all this time?' Richard said 'oh, wee have good warmers.' Finally our food came. The lamb was positioned on a pound of what appeared to be canned peas and a square of scalloped potatoes. The fish that was highly recommend was served with cold mashed potatoes and spinach soaked in balsamic vinegar. The lamb was so dry and over done from sitting for so long under the warmer, the excessive amount of peas and square of potatoes made the presentation undesirable not to mention it just was not good. The fish was like a rubber tubular thing and was not good neither were the cold potatoes or vinegar spinach. Richard said he was sorry that they ran out of sides and the chef had to improvise. For our trouble and dissatisfaction he would comp our meals. We thought that was acceptable and tried to find some quality in the food plus we were starved. When the bill came only one entree was taken care of. At that point we had been there for over 3 hours and it just was not worth making a point of it. We felt like we were in a bad place where all was not so good yet everyone around us was delighted. I would never recommend this restaurant to anyone. I understand there are off nights but the follow through from the staff and owner was not acceptable. The take away, we have something to laugh about and share with our friends.