They wont return my CAR KEYS since Aug 2011
Ok, made the reservations 3 months in advancefor the room that sleeps 6. That's six people. Was charged a "child fee" we did not take kids. Tracy said " oh the people who made the website messed it up, I will take the charge off".. RIGHT didnt. THEN when I called to double check the room number and she said it was the same AND since we were arriving late that she will leave the key on the bed and the door open. DIDNT we arrived at 11:05pm. Our room was locked??? We tried several times, then called her. Did she answer NO had to KEEP calling until she did, her response was "oh I had to switch you rooms . UMMM were you gonna tell us? NO just let us try to get into a room that had people in it!!! So needless to say the other 4 people had to leave because the room we did get was SO SMALL THEY WOULD NOT EVEN FIT ON THE FLOOR!. To top it all off I left my ONLY set of car keys there. We were in a rental car. A week later Tracy e-mailed my husband stating to call her to make arrangments to get the keys back. I have been calling ALL THE TIME since the end of AUG , she continues to make excuses. Her daughter has the car, she lost my address, she forgot. Now she is saying that "Tracy is in the lodge she will have her acll" gee sure sounds like Tracy when she answers the phone. But guess what SHE HAS NEVER CALLED ME BACK. SO I warn you, Aside form all this the room could have been cleaner. THe sink was not really very clean, the bedding smelled. This Tracy IS NOT VERY PROFESSTIONAL!!!