Info Withheld on Web site...would not give refund
There website did not state there was NO PHONE In the rooms . The phone thing is a big deal to me since I am a business traveler. I have to access my email via my laptop when I am out of town. I use dial up internet thus I need a phone line. What makes this so bad is I emailed a day in advance and asked if there was a local dial up number for that area and I told of my need to have a phone. I also tried to call and no one returned my email or my call. When I got there the manager at the front desk took my money for my whole stay. Then I went to my room to discover there was no phone in the room. I went to speak to the manager and asked why they did not state the fact about not having a phone on the website. She said she had no idea if it was on there or not. I asked if there was a way I could get a refund on all but my first night so I could go elsewhere and she said they did not do refunds. So I was stuck at a motel with no phone and during my stay there I lost 2 customers.