Sheraton Midwest City at the Reed Conference Center, Midwest City

During a recent business trip, I stayed at the Sheraton Reed Conference Center. My puppy, Meg, traveled with me for this trip. I was transported via ambulance to the Midwest City Hospital. The staff took care of my puppy, sent me flowers and a fantastic card wishing me well. I felt like I had friends, with me until my husband could arrive to help. They allowed us to stay over and keep the room until I was discharged. The rooms are clean and very well decorated. The staff is outstanding and I would recommend staying at this hotel anytime you are in the Oklahoma City area. They are the best.

OUR INFANT HAD TO SLEEP ON THE FLOOR! Upon arrival at 11:30 -12:00 we checked in, then went up to our room. There are only double beds, so don't be surprised. When we realized that our infant could NOT sleep in a double bed with us, we called down to the front desk. The night clerk expressly told me 3 times that not only did he NOT know where the cribs were, but that he was the only one in the hotel after 10:00 so he couldn't leave his desk to get one regardless and that he didn't know how to assemble either. I plaintively told him my husband would be happy to assemble, if we could just get a crib, and was there anyone at all that he could call to ask where they were in the hotel? He expressly told me "no".After almost BEGGING for help with no avail, my infant had to sleep on the floor of a hotel room for her own safety. Still waiting on a call from a manager a week later. The front desk ladies the next morning were super apologetic and sent us a basket with cookies, fruit etc, along with providing the crib. They stated that the night clerk was known to be lazy. You think?

The hotel is very clean and looks brand new. The beds and pillows were comfortable. Everyone was helpful and nice. The maid didn't leave any shampoo, soap, ext. I called the front desk and they brought an entire care basket up to our room. The lady at the front desk was very nice about everything. I liked the covered parking, but at the same time the car was easy to get to.

Stayed here last weekend! My visit was characterized by poor customer service and less then helpful front deak staff. Staff would not help me with lost set of keys. "Blew me off". I am not important enough for them to spend their time asking the room cleaners. I won't stay there again! Disappointed!