Holiday Inn Exp Forest City, Forest City

Our family stayed at this hotel for a total of 6 nights over 10 days. Hotel is a nice place - room was clean and comfortable. We did have some issues with our room (i.e. electronic key lock us out and completely broke, A/C in room broke) but the front desk staff and G.M. where top notch in taking care of us. These things happen and it is not the fault of the front desk clerk or G.M. Things break or don't work as they should sometimes. The staff seemed to be authorized to "take care of the customer" and did the right thing for each of the issues that came up. Although these issues where a bit frustrating at the time - they accomodated us and corrected the issue. I commend the G.M. and the front desk gals in their efforts. We would stay here again.

If you are thinking about staying at this hotel, I would suggest you choose another location if you want customer service that is welcoming and honest. I booked this reservation just a few days ago. One of the first items I confirm when making reservations is that I either have King Bed/Sofa Sleeper or 2 double beds. My husband and I have 2 children so the need for 2 beds is important. The lady on the phone confirmed I would have a kitchenette and a sofa sleeper. She also said to me, good thing you called and booked now, it looks like we are filling up quickly today. I said yes, we are having our AAU tournament there. Needless to say I get her and not only do they have my reservation wrong, they are now sold out of either type of room. Unfortunately I encountered one of the rudest, disrespectful front desk employees I have ever met. I travel for my business and I have stayed at several chains and this is by far the worst experience. Shae talked to me for 15 minutes how this is not her fault, she was off, they left her in a mess, repeatedly. At some point I told her to just stop with the giving me a bunch of excuses about her being off and having nothing to do with this booking. She then begins to get upset with me for telling her about excuses and then threatens me by saying, "I don't have to find you a room. I can make you all leave." This is late at night with my 2 children right by my side. My husband then becomes upset saying are you really throwing your weight around right now because someone from your company messed up our reservations? Her response, "you all are this close." My last response to her was, when you have kids and its late at night and your reservation is like this, I want you to remember this night. Her response, "well I don't travel so I guess I won't." This is UNBELIEVABLE and if it wasn't for every other place being sold out I would have left. I will never stay here again.

Forest City does not have a lot of hotels to choose from but this is the best one in the area by far. Very friendly staff and large spacious rooms. This is my preferred hotel whenever I am working in Forest City.

I loved it! I stayed in a couple of local hotels to choose which one would be best for my out of town guests attending my wedding. This was the best one by far. I liked the fact the doors to the rooms were inside. Beds were nice and clean. (No dirty comforters..all white!!) Very nice service!