Holiday Inn Hotel and Suites Williamsburg, Williamsburg

Imagine, if you will, a GM so terrible that when you say you're not happy with his handling of your situation and ask who HIS manager is, replies that he doesn't have a manager, except for "Holiday Inn". Right! Stayed here in two rooms for a weekend trip. Rooms were fine, with some issues - leaking toilet, stained blanket, dysfunctional hair dryer. HOWEVER - Our overall experience, starting with botched reservations and rate problems that almost bordered on deceptive practice, landed me speaking to Guest Relations before we ever arrived. Arrival day at 5:20pm we were told that one of our rooms was not ready, despite a 4pm check in time. To "make up" for the problems, we were invited to the restaurant for what turned out to be a 2-hour nightmare dinner that was comped after we told the waiter that there was no way we would pay for such poor food & service. Small, irritating problems continued throughout. Kudos to Rebecca at the Front Desk for being the one person who tried most to be helpful. HUGE BOO - to the current GM (Jeff S) and Guest Relations for their pitiful attempt at "restitution". STAY SOMEWHERE….ANYWHERE…. ELSE!!!

The room was big, service excellent and big TV. Meals for kids included and breakfast buffet delicious ! Staff at desk wonderful - recommend this place ! Hotel in center and close to all attractions.

We recently stayed at this hotel & loved it. We had a suite, which worked out great since we have 3 kids. The room was beautiful & very comfortable. There's a nice indoor pool & hot tub, and the kids ate free. We'll definitely book this one again!