Baymont Inn & Suites Galveston hotel blends great value with warm hospitality. Our non-smoking hotel is within walking distance of the beach and just a few miles from Interstate 45. The famed waterfront, historic Strand district and many other Galveston Island attractions are just a short drive away.Homestyle ... More
Baymont Inn and Suites Galveston
Property information by Travelocity
Baymont Inn & Suites Galveston hotel blends great value with warm hospitality. Our non-smoking hotel is within walking distance of the beach and just a few miles from Interstate 45. The famed waterfront, historic Strand district and many other Galveston Island attractions are just a short drive away.Homestyle comfort and convenient amenities at our Galveston, TX, hotel will help you make the most of any stay. After a restful sleep, wake up to free continental breakfast or a workout in the gym. Free Wi-Fi Internet keeps you connected to home or the office from our Galveston hotel, and all rooms include a flat-screen TV. After a long day, take a relaxing dip in our outdoor pool and spa.Our hotel is the perfect gateway from which to experience beautiful Galveston Island. Relax at Stewart Beach or stroll through the streets of the Galveston waterfront and historic Strand district, both just three miles from our hotel. The Schlitterbahn Waterpark and Moody Gardens amusement park are a little more than one mile away.If you are a nature enthusiast, a visit to Galveston Island State Park is a great way to escape the crowds and see local wildlife.Several restaurants are a short walk or drive from our hotel. Try fresh seafood at Landry's or enjoy the fun and family-friendly atmosphere of the Rainforest Cafe. Other popular choices include Tortuga Mexican Kitchen or Italian fare at Mario's Ristorante. The Strand district in downtown Galveston offers additional restaurant options.
We were sailing out of Galveston on Sunday, May 27. We had booked at the Baymont due to being able to have a room with 2 king sized beds for our family of 4. We checked in at 7:50pm, Saturday, May 26, 2012 & were assigned to room 123. Within 5 minutes of getting to the room, we realized that the door outside our room slammed every time someone went in or out of it & that occurred approximately every 2 minutes. My husband went to the front desk to ask to be moved to another room. We were told that due to it being Memorial Day Weekend, they were completely full, there was nothing she could do, and we could speak to the manager on Sunday morning. My husband explained that this wasn't adequate and the woman at the desk simply shrugged & said there was nothing she could do. When we got our kids settled & in bed, my husband called the 800 customer service line & told them what had happened. They, in turn, called the hotel & the manager was notified. We were told that the manager wanted to book the room to someone that would pay full price & that we could leave then & find a new place to stay. He asked if they were prepared to help us find a room on the island at 9:15pm & they said no. He explained that the kids were asleep & we wouldn't be leaving. A second phone call from the desk clerk at 9:30pm, same conversation. At 9:45pm a different woman showed up at the door of our room & asked if we were done packing. My husband, again, calmly explained that our kids were asleep, we had no where to go on a holiday weekend & that we weren't leaving. She told us that we were being TOLD to leave, were not leaving & that she would call the police. At 11:15pm, the Galveston Police Department sent 2 of their officers to escort us from the hotel, watching us wake our children, me, 6months pregnant in my pajamas, and the police officers kindly helped us leave, letting us know that they did NOT support the actions of the hotel, but had no choice. We then had to find a hotel with any open rooms, driving an hour to Pearland to a Holiday Inn Express. Upon returning from our cruise, Wyndham was notified & they told us that the situation had been handled, they were prepared to do nothing & didn't feel an apology was necessary.
Once I made my online reservation, the online confirmation indicated an amount charged more than $14 higher what it should have been. Called reservations, no help! Called Customer Service next business day and they opened a case. After two days I got a call back trying to convince me that the difference was the tax I had ignored...
The hotel mgr at Galveston Baymont told me that this 'overcharge' has happened 6-7 times in the last couple of weeks at his hotel alone. He said he has brought the issue up the chain but no fix has been made. He doubted that the fix would be made this summer!!!
For the hotel itself, the pool is tiny. You will hear the folks in the next room flush their toilet. The children the floor above sounded like elephants stumping on the ceiling. Our room was musty beyond belief. Towels are nasty! AVOID!!!!!
This was the best hotel we have ever stayed at it was very clean ,and we love the fact that there is no smoking there, my kids enjoyed the pool and hot tub , the staff was great we cant wait until we go back we will definitely be staying here again .
I'm not going to write the whole story but I will tell you... The manager and asst. manager are Complete Morons and are the most Incompetent people in the hotel chain. We stayed there the day before our wedding and it was the worst experiance you can have in Galveston. HEED MY WARNING!!!
I am the kind of person that has no money and will stay in the cheapest hotel no matter what.......but with this one I seriously say spend an extra $20 a night or even $50 a night if you have to and stay someplace else. Seriously. This place was DISGUSTING. It smelled so bad of mildew right when you walk in (actually you can literally smell it from outside the building!) Our room was a non smoking room and it smelled like smoke sooooooooooo bad. We got bit by things in the night...and found weird stuff in the bed and dirtyness everywhere. If you have any kind of breathing problems don't stay here, and if you don't like mildew smell, don't stay here, but by all means if you love mildew smell and want all your stuff to smell like mildew and smoke when you get home stay here!
I was moving into a new house and stayed for 10 nights in Nov '09. The hotel smells bad. The rooms were clean and nice for the price. The service is horrid. When we checked in, the Baymont website advertised that if you stay 2 or more nights, there is a discount; we arrived at the hotel and they told us there was no such thing- I had to get out my laptop and make my reservation online while standing in front of the front desk because they "didn't offer such a discount". After a few days, and us being 1 of 5 people at the hotel, we could not arrange a room w/ an ocean view because they were "booked". We asked for a late check out on the last day and they told us that it could not be arranged because of the people waiting to move into our room (not a chance) and that the maids left at noon (they commonly didn't clean our room until 3:00pm) and that we would be charged $10/hour for each hour after check out. There was also a instance that I had asked if I could have orange juice after breakfast, the lady at the front desk gladly turned on the juice maker and gave it to me; a few nights later I asked again and the lady told me that the juice maker could NOT be turned on outside of breakfast hours (she was lying through her teeth). I was also annoyed that cookies were not served consistently at 5:00; some days they would and some days they wouldn't. The moral of the story: the front desk needs to train their employees to come up with a consistent story.
I loved this hotel. It was clean and smelled really good in the room. The room was great and the price was even better. You got good shampoo, enough towels, and enough pillows. The bed was comfortable. The furniture was nice. The service was great. Breakfast was great. This is the only hotel I will stay at on the Island now.
The place smells. Suppose to be new but looks and smells cheap. Needs a good scrubbing. The pool in front was in one word - disgusting! Too small but it was overloaded with people. The toliet in our room leaked at the base so we had to use the extra towels for the floor. Afraid to be barefooted in the room. View was facing parking lot and other bad hotels. Never again! Deserves only 1 star.
The place smells - I am glad we only had to stay one night! It was awful. We will not be back. It may be new but it was cheaply built. The pool isn't worth your time, it is really small. Nothing special about this place.
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