I agree with theother post - does not measure up to Sofitel's in other parts of Asia - food was really very poor - (buffet) - to top it off - my room charge was 1049 RMB - which I knew - and I got reciept for that but the amount that the credit card compnay took off was $436 dollars - about 2900 RMB - I have stayed in Green Tree's and service apt for 300 RMB in Shanghai that have much better service, nicer rooms - but do not have the five star lobby.
Service at the lounge was terrible - took 35 minutes for them to get me a rum and coke - I was leaving and they came rushing over to collect money for a drink I had not yet got - it arrived about that time.
The Xinfeng - across the road is only 288 RMB night and rooms are better and service is better
I have travelled internationally since 1988 and am truly disappointed in this "Sofitel" hotel.
It is not Sofitel (have stayed in Sofitles in Europe, Vietnam, North America) - this is a 3 star hotel with a 5 star lobby. As part of a group of 6 persons stating for 7 nights, we would have expected better from Sofitel
1. The carpets in the rooms are filthy - black at the entrance and carries through the room. The rooms are not vacuumed regularly.
2. The air conditioning does not work (our 4 rooms on the south side are at 24.6) - I had to get a fan, open the room window and open hall door to keep the room cool (in November)
3. The restaurant is not "Western" - 2 pasta, 1 pizza, 4 sandwiches - please don't advertise a western restaurant
4. The staff are not helpful unless you have a Chinese person with you to breate them
It truly sad that a 5-star hotel chain has lent its name to this hotel.
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