The Umstead Hotel and Spa, Cary

The Umstead Hotel is a beautiful resort hotel with a fabulous spa and is minutes from the airport and Raleigh. From arrival to departure, the staff took excellent care of us, tending to our every need and perfectly anticipating our needs as well. We found the lobby ambassdor, Randi to be a pure delight, explaining the features of the hotel and each morning she greeted us with a wonderful style and enthusiasm. Zusana in Heron's is such an excellent server, tending to our every need perfectly whether for breakfast or lunch. What we were most impressed with the most was the near perfect level of concierge services from one concierge in particular. We travel alot throughout the year to many Four Seasons and Ritz Carlton properties throughout the country, and it quite clear that the Umstead has a gem of a concierge with Andrea, who appears to be the lead concierge on staff. Calling Andrea ahead of arival, was so helpful as she quickly sprung into action and made all of our transportation arrangements and dinner reservations at the best restaurants in town including a special table at a lovely french restaurant to celebrate our anniversary complete with flowers and a beautiful card she sent to the restaurant. (what a nice thing that she did for us) Everything she planned for us was perfect and seamless with directions, tips and her number in case we needed to reach her. Out of the many concierges that we have met at five star properties, Andrea's service is clearly at the top of the list. She clearly knows the area around Raleigh and is a wealth of knowledge for any traveler. On a side note, we did notice that the male concierge at night, Jefferson, is not in tune to assisting guests, seemed to be bothered when we approached him and was short with us on the phone. So looking forward to returning to the wonderful Umstead to for our next get-away.