Comfort Inn Fallsview, Niagara Falls

We had a very disappointed experienced at Comfort Inn Fallsview. We registered in the Hotel for two nights. We were 8 people and had 2 cars. The parking lot was full so they told us to park a bit farther, around the corner, close to the restaurant. They charged us $9 a day for parking. The last day they have towed our cars. We talked with the reception staff and manager, and then we learned they should have given us some parking permits to display in our cars, but they never did. They didn't want to take the responsability for the mistake. We even had to call police. They lied even to police telling them they gave us the permits. But there is no a single reason for not displaying our permits in our cars if they have ever given it to us. Finally we had to expend $500 more to get our cars back from the deposit and go back to NYC. So disappointing with the hotel, staff and manager. We definetely would not recommend this hotel to anybody.

The staff at the front desk was wonderful!!! They helped us out of a jam. The hotel {lincoln} we had booked was a dump. They gave us a very good rate. Rooms were secure. Clean Clean Clean. Very comfortable. Pool was great the hot tub was great. The breakfast was not the best. Very small room had to wait in line. But I can deal with that. I would recomend this to everyone. Thank you Thank you