Hilton Molino Stucky Venice, Venice

We made our reservation through Hilton reservation for the Luxury hotel Molino Stocky Hilton in Venice Italy about one month ago in United States to also celebrate my wife’s birth day, I called the hotel in Venice Italy several days in advance to check on reservation to insure that it would not be any complication during our checking in since we were a family of four and we were re-assured that it would not be any problems during checking in. Up on arrival the first thing they did at the checking in was to try to up our room charge to about 800.00 euro from 519.00 euro to a different room and we did not agree, then I asked to break the 500.00 currency I had to a smaller denominations to make it manageable in town and they could not do it and they wanted me to go to a back in Venice for my transaction. Finally we made it to the room the bellman did bring our luggage the left the luggage trolley in front of our room and left then we noticed the front door and its hinges to the room were damaged with the possibility of the door falling, stained carpet, cart ins apparatus were damaged and almost broken off the wall, the metal bathroom door stopper bent and rusted, stained or mold on bathroom ceiling, several bathroom apparatus parts were missing, bathroom wall mirror stained and more, I did inform the reception desk special about the door for our safety I don’t believe she understood what door hinges are. I feel when a Hotel specially by Hilton charging 519.00 euro per night and 28.00 for a cheese burger and 8.00 euro for a beer the less they could do keep the room in order, I went to the exclusive restaurant to get reservation for my wife’s birthday I was told big party at the restaurant and they had no place that night, I sat at the restaurant next door to it and it appeared one of the big tables was empty until about 9:00 pm, I am surprised with this hotel specially with a Hilton attached to it I would not come back to this hotel.

Stayed on Hilton points for six nights. We loved the place. The breakfast was fabulous(no charge for diamond members) and the Executive Lounge from !!am-!!pm was fantastic. The staff were all very friendly and knowledgeable. And the transportation? It could not be easier. Their shuttle was about 3 times an hour. It was a 7 minute ride across to Zatterre and a 5 minute walk to the Academia Bridge. You can get a 1, 3 or 7 day vaporetto pass and then catch a ride every 10 minutes or so. If you have lots of cash go ahead and get a taxi for $100. It was 40 minutes to the train station via #2 vap. There are 4 different vaporettos you can take all over the place. We just loved it. This was our 5th visit. It was our 1st at Molina. Never heard a sound in our 6th floor room.

The Hilton Molino Stucky hotel provides one of the most breath taking views in Venice. From their top floor pool and restaurant/bar area, you can view the city from Guidecca Island which is a very relaxing area in itself. The hotel water taxi service is very good but the only problem is that if you have an early flight out in the morning (7am), you will have to take a private water taxi (100 euro's). Love the place, I'll stay there again.

The room was clean and the bathroom was amazing. After a long day, head up to the rooftop pool! Great breakfast selections. Some of the bartenders seemed to be annoyed because some folks in our group didn't know what they wanted. The grumbling stopped when they realized a couple of us spoke fluent Italian :) There is a free shuttle but, as in any big city, find out about taxis (water taxi).

If you stay @ the Stucky for any length of time, I suggest that you buy a vaporetto ticket; then you won't have to rely on the shuttle boat.

Don't stay here. It takes too long to get to Venice proper which wastes your time and the shuttle boat is completely unreliable. Firstly the drop off point is different from that on the map given by the hotel. Had to scamper in the dark to find the boat which was 100m away and a bridge across. On the second day, the shuttle was a no show for 1 hour. When we called they said the boat was stuck elsewhere and is just a courtesy. The hotel staff takes no responsibility for the shuttle boat inadequacies and when you complain they just dismiss it. Large rooms by Venice standards but the shower backs up. For this price it is just not worth it.

-Hotel is located across a waterway from Venice. The free shuttle seats only 40 and fills up quickly. So inconvenient and such a headache. Want to visit San Marco or anywhere else with a mid day rest in your hotel room? Forget it! Save your vacation time and stay somewhere more convenient (practically anywhere). -The hotel is like an airport. Big crowds at breakfast, in the Executive Lounge, by the small pool and even smaller sundeck, in the boat. Everywhere. I need a vacation after staying here. -Family member fell in their dangerously designed bathroom. The hotel kept sending people to the room to get releases signed. That was all they cared about. No concern for the guest or even fixing the problem.

It was wonderful. The rooms large and good bedding. The roof top bar had grand views of the city.The restuarant served beautifully prepared dishes. I liked the ride to the hotel, you get to see the city.

We stayed there late Aug on family vacation. Great rooms, pretty good service, fantastic pool on the roof (which the kids absolutely loved) with amazing views. Lovely setting and lobby etc. Shuttle to San Marco square vicinity very convenient. Overall felt more upscale than most Hiltons, really much more like a Four Seasons or Ritz Carlton. Concierge could have been friendlier but was clearly very competent and knowledgeable, and also busy. Can be pricey but that is not surprising given its location and the top-quality experience they provide.

Wonderful location with free Hilton shuttle to/from San Marcos island. Rooms were well appointed; ours was done in cherry wood. We chose a 'view' room, ending up overlooking the shuttle dock, enjoying the feeling of being in the midst of Venice activity. Room service dinner, overlooking the canal, was superb; service was excellent. Classy bar up on roof with a view to die for.