Hampton Inn and Suites Jamestown, Ny, Jamestown

It's a shame because this is a very nice looking hotel, however the customer service leaves little to be desired. My husband and I stayed a night in February 07. When we arrived it was snowing and had a hard time finding a parking space. We later went to an event and did not return until late. When we returned the parking lot still did not look as if it had been plowed (8 hours later) and there were no parking spots. All the other makeshift spots were also taking. I went in to ask a none to friendly desk clerk what to do. She said yeah she was aware of the problem and just telling people to park wherever. I told her the "wherever" spots were all taken also and the only place to park was in the large covered area where you could pull up to drop people off, etc. The next morning after we checked out we walked out to see that our mini cooper had severe damage to it. We went back in and they told us oh yes, the snowplow had ran in to it and they couldn't find the license information to track us down (even though we had filled out a paper when we checked in with our car description and license number - it was the only mini cooper in the lot) and here is the manager's card, call him on monday. Luckily there was no damage to the mechanics of the car as far as driving and we were able to safely make the 3 hour drive home. My husband spoke with the general manager who told him to get the car fixed at his garage, fax the receipts and they would reimburse him. This was Feb. 20. My husband had to miss 3 hours of work to get the car to and from the shop and rent a car for 3 days. $2,000 in damage later we faxed the receipts. To this day we have still not been paid. My husband is an attorney and is not going to just eat this $2,000. We were told 14 days ago a check WAS mailed. We've never seen it. Nobody from the Hampton Inn Jamestown or Hilton corporate has contacted us to explain the situation, our e-mails go unreturned, no apology, nothing. Even after the snow plow had hit our car we were never even offered to have our 1 night stay free or a future one night stay free. It's my opinion that if this is the level of service for both the Hilton and the Hampton Inn Jamestown, I'll take my business to the Marriott any day. Based on our experience i cannot recommend this hotel as if this is their customer service on a large issue like this i can't believe they would be any more accomodating with smaller more common hotel issues.