This place offers a variety of sizes with varying amenities. Those who "complain" are probaly 1st timers who do not plan ahead and get stuck in one of the cheaper cabins however, those of us who book ahead and reserve the sweeter (and larger) cabins love this place. Great bang for the buck. Stayed her dozens of times over the decades and would not consider any other lodge in BB.
Evidently all units aren't all the pits but # 4 sure is. Cob webs, floor nasty, filthy linen, the tub shower was unsanitary. It was so small I had to go outside to change my mind. Way way overpriced. Thinking of having my DNA cleansed.
I could take much more space describing reasons why you shouldn't waste your time or money here, so let this suffice:
1. Nothing in the cabin--and none of the promises made over the phone or on-line--works or is true.
2. The gas range is dysfunctional, the TV/VCR/DVD system (this last if you're lucky) never operates, the towels and threadbare bedding is frequently soiled.
3. You will never be warm enough. The thermostat in the cabin we stayed in would not go above 48 degrees--which is especially pleasant in the -2-degree evenings we experienced this last Christmas.
4. You can NEVER get help with anything--directions in or out of the city, tending to broken "amenities," dishes/cups/utensils which are supposed to be supplied in the cabins, finding bloody matches to get the gas light turned back on.
5. The management is either incompetent or oblivious. She will consistently contradict herself, not listen to a thing you say, ignore you while you wait to receive help . . . while always offering you a "better" cabin which, gee, only requires another $100 to rent a night.
If you think this is one single, irate case, then consider the following:
How can a resort *always* have room during the busiest time of year--when 80% of them require at least three months advance booking?
Also--the manager requires you to SEND a check in prior to check-in date. Guess why? That way she "can't" put it back on your debit or credit card, but will kindly consider "crediting" you the room/dates when you do go there, i.e. are bound to go there for the most lousy cabins in any mountain resort.
Shop around first--and take your time.
A bit more costly than some of the other lodges in the area but cabin #7 is worth it. We always pick that one. A king bed, in room spa, kitchen, 3 person class shower, a real lovers room. There is a nice public park between the property and the lake. Unit 7 is on a corner and very private.
If you look at the pictures on the net and add ten years of usage then you have it, the propety management operators were very kind. The ad states across the street from the lake its more like 3 streets. Still have VCRS in rooms and basic cable. No closet space, shower/bath literally ran with hot water from the first shower to the last I felt like we had our own babbling brook in side our bathroom. It was our first stay in Big Bear the place was quiet alittle pricey for the cabins but overall a pleasant stay
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