what, no \"negative star\" ratings?
By A Yahoo! Contributor, 3/30/07
My friend and I used this hotel for a stop-over on our way south. Our flights left at different times so we were supposed to catch different shuttles to the airpost. Shuttle service was one of the reasons we chose this hotel. My friend's shuttle didn't show up and she had to pay $20 to get to the airport. My shuttle 2hours later didn't show up and I had the hotel clerk pay for my cab to the airport. When my friend got back into Toronto a week later she called for the shuttle and the hotel clerk said it would be there in "10 minutes". Four hours and several phone calls later it never showed up so had to take a shuttle home to Barrie at her own expense. She was supposed to pick up the vehicle at the hotel but had to leave it there. When I got to Toronto after beeing away for two weeks I called for the shuttle and was told "10 minutes"It can after about 2 hours and since my lugage had been lost by the airline I had to stand by the post all that time. I was told that the shuttle didn't actually have asign on it that said "Travelodge" so rather than miss an unmarked bus I stood and froze.
Needless to say I will NEVER stay at any Travelodge again and will tell as many people as possible the same.