Hotel Rome, Wisconsin Dells

Comfortable beds and clean rooms. Staff was friendly and responsive, except for being unwilling to confront rude guests about how loud they were being. I think, for the most part, to figure out if you will enjoy this hotel/waterpark, you simply have to be prepared for what kind of guests typically stay here. We have stayed at several in the dells, and this one by far caters more to families with younger children, at least during the winter months, when only the indoor water park is open. The hotel does have quiet hours, but they did not seem to be enforced much. We actually don't mind hearing excited kids running down the halls, but when the room above you has guests that are actually jumping off the bed, causing the light fixtures to rattle in your room, that is an entirely different story. I don't think that has anything to do with quiet hours. That is simply rude. For the most part, the hotel itself can't do anything about that, but you need to be prepared that the loudness of the hotel was pretty much prevalent during our visit. It is louder that others we have stayed at. I think it is a good value for the price. The one thing I was truly disappointed in was that they had closed down the pool that is separate from the water park. They used to have an indoor pool that was completely separate from the waterpark, and that was a nice alternative if you just wanted to swim. Now, there is no indoor pool at all. This might be a better place during the summer, when there is more to do outside the hotel.

This was our first time staying here and probably our last. It took forever to check in. Our beds were like sleeping on the floor. The beds are supose to be pillowtop. Go figure? The walls were thin so you could hear hallway noise all night. The lighting in the rooms is really dim. The indoor waterpark, go carts and haunted house made the stay more worth it for our kids. This was the worst hotel sleeping experience we've ever had. The kids really had fun but again the beds were rock hard.

This was my family first time staying at the Rome Hotel. We were soo excited about staying here. We enjoyed the indoor waterpark and outdoor theme part. When it was time to go to bed we discover that our room was infested with BED BUGS....OH HOW DISCUSSED I WAS. I WOULD NOT RECOMMED THIS HOTEL TO NO ONE...GO SOME WHERE ELSE.......

The rooms were very clean and the beds were great. Staff very friendly. The kids had a lot of fun at the water and theme parks. My only criticism would be that we could hear the people above us when they walked around and sometimes the hallways were noisy outside our room.

First time at mt.Olympus.The funny part (not that funny) it is that they have to scan your wrist band and walk a lot to find a entrance(they don,t have many:). The worst part you cannot have your own drink or food with you at the pool, they are checking your bag like in the airport even worse.So not to good and with their food and drink really expensive.And like other people are saying about the staff , they don't have their smile faces on, and .....many other things around.So better try another resort in Wisconsin.

We have been past guests at the Treasure Island and Familyland waterpark. WE, our family of 5, loved it and kept going back to enjoy the hospitality and convenience, We started out in a double queen suite and eventually upgraded to the Captain Suites added on several years ago. New owners took over, renovations made, what a difference. No housekeeping it was DYI, there was boxes with supplies in halls, they were locked the second day we were there, we ran out of toilet paper in both bathrooms, No help, Uncooperative front desk personnel, they just stared at you like they don't understand and showed no inclination to help. The "condos" (formerly the Captains suites) are disappointing. We will stay somewhere else next time. Also the parking....the access getting in and out of the hotel parking lot is a NIGHTMARE now!!!

The park was awesome, inside and outside. The only conplaint that I have is that we were put in the value motel next door to the hotel, It did not say anything about this on out confirmation. They switched our room the secound night which was much better. The cleaning staff thought we were already out of the first room and removed the rest of our items and let someone else occupy the room, which we still had keys for. We were able to recover most of our items left behind, but not all of them. I would stay here again because overall it was a good experience but I will be sure to double check my reservations next time!!

I've never seen so many stoic faces or unstructured processes. Everyone from the front desk to the lifeguards seemed to be just "going through the paces". Lines in the indoor water park were unclear and chaotic at times, and again, the people who worked there could never manage to smile or offer any extra courtesy (hold a door, explain more than 'yes' or 'no', and sometimes just a nod). The entire place was terribly equipped for the diasabled (my wife was in a wheelchair...gentle ramps nowhere to be found, main lobby had only one set of automatic doors, one slow elevator off the lobby, and even a speed bump between a couple of attractions! DID I MENTION THAT NO ONE SMILED OR OFFERED EXTRA HELP!!! The late night park experience was a joke...only the wave pool and a couple of go-carts open! Seriously, though the water rides were fun, everything seemed over shadowed (to me)by how unfriendly the staff was! I can't help remembering how happy and cooperative employees at DisneyWorld were! Always making eye contact with a smile...always asking how things were going, etc. The front desk never managed to even ask how we enjoyed our stay at checkout (again with the deadpan expression). Seems trivial, but customer service is what brings people back, not tubes with water running through them (everyone has those!) I'm still looking to see how I can make a more formal complaint to the management.....thay don't make that easy, either!

We did not get housekeeping at all our sencond day. We had adjoining rooms and they cleaned the other and must not have felt like cleaning the other cuz we came back to find empty garbage bags on the bed and our afjoining doors shut. I called and requested clean towels, cups, and garbage removal and was met with an abrupt knock on the door and handed some towels and cups. I had to change my own garbage. I call and requested blankets at 4pm as it was cool. I called 3 more times and finally got 2 pillows which were not asked for, I called again at 9p and requested blankets. Never got them and the front desk did not even answer when I called again at 10p & 1030p. Also Luggage carts were no were to be found. I've stayed at many hotels and have never had to try to hunt or wait for a cart. We actually had to make several trips and carry everything out separately as carts were not even in the parking lot being used. It was quite cool aroun 57 degrees during our stay. There were long lines for the indoor waterpark. The 2 small whirlpools had lifeguards with stop watches and were regulating very long lines just to get in and quickly be ousted from the whirlpools.

The hotel room was nice, looked just like the picture. The problem I had was I'd bought a package over the phone and it wasn't correct when I got there. They finally fixed it after I complained long enough. So my advice is to get EVERYTHING in writing. Our a/c broke the first night and they sen t someone up right away to fix it. Make sure to read all the fine print if it is supposed to be a package deal. I think I would take a look at some of the larger hotels next time.