Given smoking room instead of non smoking
By A Yahoo! Contributor, 7/8/09
We made reservations wk ahead. Ask for non smoking, king. After a 5 hr drive we arrived to a smoking, 2 double. Had room sprayed 2 times by housekeeping didn't help. We planned to stay 2 nights, left next day. We ask if we could be moved. Didn't have anything. Told to call before we come the next time. They don't decide until the day of if they have what we ask for, and it is just a request. They don't have to give that. Just a room. Most people very nice, 1 very rude. They need to get their act together. They took charge off for first night, 2 was a comp.so that did make it alittle better, but had to end trip early. Everything else was very nice. Good food. Won't stay again, can't take a chance on room, but I don't think they care!!!! Saw other people leaving because of same problem.