Harrahs Rincon Casino and Resort, Valley Center

I have never had such a disappointing experience in all my visits with any Caesars properties ever. Having scheduled a weekend at Harrah’s Rincon on 8-19-11 thru 8-20-11 by my casino host, I have never seen anything get so screwed up in my life. Having been lead to believe that we had a two bedroom suite and good tickets to the Maranda Lambert concert, was to be a very disappointing experience. On Friday I met our guest from northern California at the casino to check in, only to find out after getting to the room that it was only a one bedroom suite. No one could remedy this problem so my wife and I gave the room to our visitors and drove back and forth all weekend. Friday night at dinner at Fiores was also a disappointment. This steakhouse is usually awesome, apparently not so any more. After ordering it took at least 50 minutes for the food to be brought to the table. The bone in rib eye that I had was not very good, all bone and fat. The porterhouse that one of our friends had was also all fat and gristle. With the food compensation that we had with our room, I figured to let this go. Returning to go to the concert on Saturday, when picking up our comp. tickets, I found that we were sitting in the the very back on aluminum bleachers, I again was very disappointed. I was under the understanding that we had “Very good seats”. After checking the location of the seats, we would have been better off standing in the parking lot. After not going to the concert, my wife and I decided to play our favorite spin poker machines, only to have the casino personnel come and tell us to stop playing and have all the machines in that area turned off. Upon leaving the casino shortly after that this e-mail was generated. So tomorrow I get to look forward to driving all the back to the casino to visit with our friends before they leave. Almost to embarrassed to go and see them off with all that has went wrong.

ROOMS ARE NICE, PLACE KEPT CLEAN, STAFF OK, NO COKE MACHINES FOR FREE SODAS, VIP LOUGH, NO BOTTLED WATER 100K GIVEAWAY YOU HAVE TO BE THERE AND IF NOT NO REDRAW SO SOME ONE ELSE CAN WIN. LAST DRAW ABOUT $2500.00 IN FREE SLOT PLAY WON. SLOTS ARE THE WORST PAYING ANYWHERE.valley view,pala not as nice but take much better care of customers and give out more free play, more incentives to go. girlfriend is a seven card member so we stay and eat for free. gamble elswhere

This is a WORST hotel/casino I have ever been too. They lack in ALL AREAS. Costumer service was THE WORST. Casino staff was a CLOSE second to HORRIBLE SERVICE/BAD MANAGEMENT. NEVER STAY HERE - GO SOMEPLACE ELSE!!

I have been a big loyal fan of Rincon casino since it teamed up with HARRAH"S in 2002. I love the casino atmosphere, it's the closest thing to Las Vegas withou being in Vegas. The rooms and all their amenities are wonderful (beds are comfy with plush pillows, walk in glass showers, huge luxury bathtubs that feel like you have your very own jacuzzi tub). They have great dining choices too, including a buffet, a reasonable priced "Cafe", Pinks Hot Dogs Stand fast food restaurant and a higher end restaurant for those looking to have a more upscale dining experience. As far as the gambling, I have always enjoyed myself at Harrah's Rincon. Sure sometimes I come home losing (that's why it's called "GAMBLING) but other times I have come "even" still other times, when I gamble smart, I can come home winning (Lately I've been winning more then losing, so hooray!!) The Hotel/Casino is nestled in a beautiful quaint valley surrounded by rolling hills and an array of beautiful plant life, trees and depending what time of year it is, amazing wild flowers. So it's a nice day trip (if you live anywhere in SoCal ) or a perfect place to spend a relaxing mini-vacation or just a quick get-a-way.

Me and my husband went their and I really love it, they have so many machine to play and staff is nice

i have been going to harrahs properties for years!!........please my friends avoid this place !!...if you go to game YOU WILL LOSE!!!!!!!!!!...the machines are rigged for your destruction and well being!! you will not win!!!the rooms are nice but if you have to gamble go somewhere else!!!!!(lake tahoe is nice)nevada has at least gaming laws that protect you but this place is a joke!!!!!!every time i have gone to this property i have left feeling lousy,lousy about spending my hard earned money in a indian casino that is nothing more than a evil place!!!with evil people walking about it!!!employees and patrons alike !!!there is a bad spirit about this place so please avoid!....maybe even some demonic activity there!!who knows!!.............hope this helps you on your travels!! bbb

The hotel was very clean and had all of the amenities we needed, except for a computer in the diamond lounge. The pool area was gorgeous and felt like we were at a Carribean resort. It was very quiet and a pleasant surprise after spending four nights at Harrah's Flamingo, which was filthy and had terrible service. The location is a little inconvenient, but is still within an hour of San Diego and beaches. Even Disneyland is only two hours away.